help | 1 Configuration Planner | Creating a configuration package | Define a group
Define a group
Any number of groups with any number of members can be configured in a SwyxWare installation; a user can be a member of more than one group. Setting up groups makes it possible to contact members at a central group number.
To create a group 
1 In the menu select “Groups”.
*The “Groups” list appears.
2 Click on the “Add Group” button.
*The “General” tab appears.
Label
Explanation
Name
Enter the name of the group. The name must be unambiguous within SwyxWare.
Description
Enter a brief description.
Type
Select the type of distribution of incoming calls among the group members:
Parallel
Calls to the group number are delivered simultaneously to all members. The person who accepts the call first speaks to the caller.
Sequential
Calls to the group are delivered to each group member in order, always starting with the first group member.
Rotary
Calls to the group are delivered to each group member in order, always starting with the next group member, i. e. for the second call with the second member, for the third call with the third member and so on.
Random
Calls are distributed randomly within the group, i. e. when the specified time is over, the next member is selected randomly from the entire group.
Everyone Group
Activate the check box, if all new users should per default be added to this group.
Ringing Time
Enter the time in seconds until the incoming call will be triggered for further distribution within the group, see “Hunt Group Type”.
3 Select the “Rights” tab.
Label
Explanation
Calls to this group will also be delivered to MEM devices
Activate the check box, if calls to this group should be additionally forwarded via MobileExtensionManager to mobile phone users.
Call signaling to other group members
Incoming calls for one member of a group will also be signaled to all other group members. This gives the other members the opportunity to pick up the call.
Mutual status signaling
All Members of the group signal their status (Logged off, Available, Speaking) to the other members.
This allows all members of the group to contact each other via Intercom Connection.
4 Select the “Numbers” tab.
Label
Explanation
Internal Number
Assign the group an internal group number. All members of the group can be reached at this number.
Public Number
If the internal number is to be reached from the public telephone network, it must be mapped to an external number.
5 Click on the button to save the settings.
*The new group appears in the list.
You can assign registered users to the new group.
To assign users to a group 
1 Click in the line of the required Group on the button.
*The “Select group members for: <Group name>” dialogue window appears.
Left area shows all registered users, right area shows the current members of the group.
2 Click on the name of the desired user in the left area.
*The corresponding line is marked.
3 Click on the button.
*The user name moves to the right area, the user becomes a member of the group.
4 Repeat steps 2 and 3 if you would like to assign other users to the group.
5 Click on the button to save the settings.
*The desired users are assigned to the group.
Last modified date: 05/31/2024