help • App. A: System extensions • Germany
A.2 Germany
Extension
Explanation
8800
Check the status of your login to a CPE
8801
Log on to the phone with your user extension, then enter your extension number and PIN
8802
Log out from device with your user extension. You will be asked to enter your password, if you are logged in to other devices you will be given the choice to log out from the devices as well.
8803
Log in to a queue with your user extension
8804
Log out of a queue with your user extension
8805
Creating audio recordings to use in other functions of Enreach Contact
8806
Listen in on a different user extension
8807
Possibility to change your password
8808
Recording calls offered on other user’s phones
Dial 908 + number of the ringing device
Dial 908 to record calls on any device (this option takes the settings of the privacy group into account)
8809
Active call switching
If you are logged on to multiple devices and you have an active call, you can transfer the call to one of your other devices by dialling *9 or 909 on the other device.
The device starts ringing and when you answer the call, the call is seamlessly transferred to the device.
8810
Configuration menu for call forwarding (IVR) to set by user extension
8815
Modify numbering plan
8880
Voicemail management
Access the voicemail of a voicemail extension (e.g. a group voicemail) by entering the voicemail number and password
8830
Retrieve a parked call
8840
Shomi Personal Assistant
8888
Access your personal voicemail box associated to your Enreach Contact and Enreach Contact Mobile extensions (depending on your voicemail settings, entering a password may be required)
*6
Parking the call
*8
*8 <extension>
Pick up calls ringing on your colleague’s extension
*Dial *8 123 to pick up the call ringing on extension 123
*Dial *8 to pick up a call ringing on a random extension
8803 + line ID
Retrieve a parked call,
The Line ID is the number of the parked call (between 1 and 99)
##
Hold the other party
*#
Retrieve the other party
##*<extension>#
Transfer without consultation
##<extension>#
Transfer with consultation