Check the status of your login to a CPE

Log on to the phone with your user extension, then enter your extension number and PIN

Log out from device with your user extension. You will be asked to enter your password, if you are logged in to other devices you will be given the choice to log out from the devices as well.

Log in to a queue with your user extension

Log out of a queue with your user extension

Creating audio recordings to use in other functions of Enreach Contact

Listen in on a different user extension

Possibility to change your password

Recording calls offered on other user’s phones

Dial 908 + number of the ringing device

Dial 908 to record calls on any device (this option takes the settings of the privacy group into account)

Active call switching

If you are logged on to multiple devices and you have an active call, you can transfer the call to one of your other devices by dialling *9 or 909 on the other device.

The device starts ringing and when you answer the call, the call is seamlessly transferred to the device.

Configuration menu for call forwarding (IVR) to set by user extension

Modify numbering plan

Retrieve a parked call

Shomi Personal Assistant

Voicemail management

Access the voicemail of a voicemail extension (e.g. a group voicemail) by entering the voicemail number and password

Access your personal voicemail box associated to your Enreach Contact and Enreach Contact Mobile extensions (depending on your voicemail settings, entering a password may be required)

Parking the call

Pick up calls ringing on your colleague’s extension

Retrieve a parked call,

The Line ID is the number of the parked call (between 1 and 99)

Hold the other party

Retrieve the other party

Transfer without consultation

Transfer with consultation