Users can transfer calls to other extensions or external numbers. Within the Enreach Contact platform, transfers can be carried out in two ways: direct transfer or with consultation.

With direct transfer, the call is delivered directly to the phone number specified. If the call is not accepted, the REACH settings of the forwarding destination are followed. If no forwarding rules are set in REACH for the forwarding destination or if is an external/invalid destination, the call returns to the person who forwarded it. If the call returns to the person who initially forwarded the call and this user does not answer the call, the call is disconnected.

With call forwarding with consultation, the user first gets to speak to the person to be transferred and the actual transfer takes place as soon as the called person hangs up the phone. As a result, the original caller is directly connected to the forwarded destination.

There are different ways to use the call forwarding buttons: