5.6.1 Functionality
The distinctive ringtone feature allows certain incoming calls to trigger IP phones to play specific ringtones. The creation of a distinctive ringtone is based on an "alert info text".
The PBX system adds an "alert info text" in the alert-info header for incoming calls and then sends the incoming call (an invite request with the alert-info header) to the IP phone. The IP phone then inspects the invite request for an alert-info header, strips out the alert-info text and then plays the appropriate ringtone associated with the "alert info text".
Auto provisioning distinctive ringtones is only supported for Yealink and Aastra-Mitel phones managed in Operator. When you provision your phone manually, make sure that your phones support playing distinctive ringtones by "alert info text".
See the overview of which "alert info text" is used for which type of calls:
|
Call type
|
Alert info text
|
|---|---|
|
Internal calls
|
alert-community-1
|
|
Group calls
|
alert-group
|
|
Queue calls
|
alert-acd
|
|
National calls
|
alert-external
|
|
International calls
|
alert-community-2
|