Enabling distinctive ringtones

help • 5 Call features • Distinctive ringtone • Enabling distinctive ringtones

5.6.2 Enabling distinctive ringtones

To use the distinctive ringtone feature, you have to enable the option in Operator.

The available ringtones depend on the phone brand and differ for Yealink and Aastra-Mitel.

To enable distinctive ringtones

1 If applicable, type in the customer you want to enable distinctive ringtones for in the search bar and click on the customer’s name.

The Customer details page appears.

2 In the menu click on Enreach Contact.

3 Click on

next to Yealink to change the ringtones for Yealink phones.

3 Click on

next to Aastra-Mitel to change the ringtones for Aastra-Mitel phones.

A window with the current ringtone configuration appears.

4 Open the dropdown list next to a specific call type and choose a distinctive ringtone.

When the option No distinctive ringtone is selected, no distinctive ringtones will be configured and the default ringtone of the phone will be used.

5 Choose one of the following options to provision the settings:

Option	Explanation
Force setting to existing CPE	If enabled, all existing and new CPEs/phones will be provisioned with these settings. If disabled, the settings are only applied to new CPEs/phones that are added after this change.
Reboot device	If enabled, all CPEs/phones in the account will be rebooted and then provisioned with the new settings. A phone will normally take 5 to 10 minutes to reboot. The phone won't be available to the user during this time. If disabled, the phones won’t be rebooted at the same time. For the changes to the ringtones to take effect, you will need to reboot the phone at a later time, either manually (for example, by forcing a reboot on the phone) or using the Reboot CPE option in the Actions menu on the Channel Details page.

Option

Explanation

Force setting to existing CPE

If enabled, all existing and new CPEs/phones will be provisioned with these settings.

If disabled, the settings are only applied to new CPEs/phones that are added after this change.

Reboot device

If enabled, all CPEs/phones in the account will be rebooted and then provisioned with the new settings. A phone will normally take 5 to 10 minutes to reboot. The phone won't be available to the user during this time.

If disabled, the phones won’t be rebooted at the same time.

For the changes to the ringtones to take effect, you will need to reboot the phone at a later time, either manually (for example, by forcing a reboot on the phone) or using the Reboot CPE option in the Actions menu on the Channel Details page.

Phones must be rebooted before changes to ringtones take effect.

6 Click on Save to apply your changes.

Your settings are saved and the Distinctive ringtones option in the Details tab shows for which type of calls distinctive ringtones are enabled.

When Reboot devices is enabled, your phones will be rebooted automatically.