help • 4 Extensions • Group extension • Creating group extensions
4.2.1 Creating group extensions
You can create group extensions in the Enreach Contact environment in the Operator portal.
To create group extensions
1 If applicable, type in the customer you want to create a group extension for in the search bar and click on the customer’s name.
*The Customer details page appears.
2 In the menu click on Enreach Contact.
*The Enreach Contact environment appears.
3 Click on the Extensions tab.
*The list with all extensions for this customer appears.
4 Open the dropdown menu Actions and click on Create Group Extension.
*The Edit group extension page appears.
Label
Extension
General
Extension number
Enter the internal group number for this extension.
Name
Enter the name of the group.
Configuration
Members
Select the users you want to add to this group. Hold down the CTRL key to select multiple users.
Allow individual forwards
Select Allow to include the forwarding rules that are configured on the user’s extensions to also be effective for group calls.
Forward of internal/external calls
Unconditional forwarding
If you want to transfer all calls directly, activate the checkbox and enter the number(s) to which the calls should be forwarded to in the field.
Forward on busy
If you want to transfer calls on busy, activate the checkbox and enter the number(s) to which the calls should be forwarded to in the field.
Forward on no answer
If you want to transfer all calls on no answer activate the checkbox and enter the number(s) to which the calls should be forwarded to in the field.
Transfer timeout
If you activated the Forwarding on no answer option, you can specify after what time (in seconds) the call should be forwarded.
External caller ID
There are two options to indicate the caller number.
Calling number
If you activate this option, the number of the caller will be displayed on the device.
Called number
If you activate this option, the number that the caller has dialed is displayed on the device.
5 Click on Save.
*The group extension is saved.