help • 4 Extensions • Voicemail extension • Creating voicemail extensions
4.3.1 Creating voicemail extensions
You can create voicemail extensions in the Enreach Contact environment in the Operator portal.
To create a voicemail extension
1 If applicable, type in the customer you want to create a voicemail extension for in the search bar and click on the customer’s name.
*The Customer details page appears.
2 In the menu click on Enreach Contact.
*The Enreach Contact environment appears.
3 Click on the Extensions tab.
*The list with all extensions for this customer appears.
4 Open the dropdown menu Actions and click on Create Voicemail Extension.
*The Create voicemail extension appears.
Label
Explanation
General
Extension number
Enter an internal voicemail box number for this extension.
Name
Enter a name for the voicemail box.
Configuration
Pin code
Enter a PIN code that will be required to listen to your voicemail online.
The PIN code has to consist out of 4 digits that are not a consecutive series of numbers.
Language
Select the language of your voicemail management system from the dropdown list.
Connected to user
Select a user you want to link to the voicemail box from the dropdown list.
If you have a web user who allows you to change your device data, this also applies directly to the voicemail box linked to you.
E-mail notification
Activate On if you want to receive notifications about new voicemail messages via e-mail. There are multiple ways to receive recorded messages.
Destination for e-mail notification
Enter an e-mail address to which the notification about a new voicemail message should be sent.
Send voicemail file with e-mail notification
Enabling this option ensures that the recorded text is also sent directly with the e-mail notification.
Remove voicemail message after e-mail notification
Enable this option if you want the recorded messages to be deleted immediately after sending them.
Send SMS notification to
Enter a mobile phone number if you want recorded messages to be sent via SMS.
The cost of sending this text message will be charged to the customer’s account.
Welcome message
Audio file
If you have already recorded an audio file, you can upload it here. (Another option is to use the service extension 905 to record a text online).
5 Click on Save.
*The voicemail extension is saved.