help • 4 Extensions • TBR extension • Creating TBR extensions
4.9.1 Creating TBR extensions
You can create TBR extensions in the Enreach Contact environment in Operator.
To create a TBR extension
1 If applicable, type in the customer you want to create an TBR extension for in the search bar and click on the customer’s name.
*The Customer details page appears.
2 In the menu click on Enreach Contact.
*The Enreach Contact environment appears.
3 Click on the Extensions tab.
*The list with all extensions for this customer appears.
4 Open the dropdown menu Actions and click on Create TBR Extension.
*The Edit TBR extension page appears.
Label
Explanation
Extension
Extension number
Enter an internal number for this TBR extension.
Name
Enter a name for the TBR extension.
Failover
To
Select a fallover destination to which callers are redirected when they call outside any of the configured time periods.
5 Click on Save.
*The extension is saved and you can add time periods to the extensions.
6 In the line of the respective Timeplan extension click on .
*The Edit TBR extension page appears.
7 Open the dropdown menu Actions and click on Add period.
*The Create Period page appears.
Label
Explanation
Start day
Select a day from which the configured destination should be reachable.
End day
Select a day until which the configured destination should be reachable.
Start time
Enter a time from which the configured destination should be reachable in 24 hour format.
End time
Enter a time until which the configured destination should be reachable in 24 hour format.
Destination
Select the destination to which calls should be routed from the dropdown list.
Description
Optionally, enter a description for the TBR extension.
8 Click on Save.
*The time period is saved and the Edit TBR extension page appears.
9 Click on Save.
*The TBR extension is saved.