help • 4 Extensions • Call limit extension • Creating call limit extensions
4.10.1 Creating call limit extensions
You can create call limit extensions in the Enreach Contact environment in Operator.
To create a call limit extension
1 If applicable, type in the customer you want to create a call limit extension for in the search bar and click on the customer’s name.
*The Customer details page appears.
2 In the menu click on Enreach Contact.
*The Enreach Contact environment appears.
3 Click on the Extensions tab.
*The list with all extensions for this customer appears.
4 Open the dropdown menu Actions and click on Create Call Limit Extension.
*The Create call limit extension page appears.
Label
Explanation
General
Extension number
Enter an internal number for the call limit extension.
Name
Enter a name for the call limit extension.
Configuration
Call limit
Specify the maximum number of calls that can be made simultaneously.
Caller ID
Select which number is sent as the caller ID when the call is forwarded. You can choose between the following options:
*Calling number
*The dialled number, digits only
*Company numbers within the account
Destination within call limit
Enter the destination to which the calls are routed when the call limit has not yet been reached. This can be an extension or a telephone number.
Destination above call limit
Activate Busy tone if a busy tone signal should be played when the call limit is reached or specify the destination to which the call should be forwarded when the call limit is reached. This can be an extension or a telephone number.
5 Click on Save.
*The call limit extension is saved.