help • 4 Extensions • Extension picker • Creating extension pickers
4.13.1 Creating extension pickers
You can create extension pickers in the Enreach Contact environment in the Operator platform.
To create an extension picker
1 If applicable, type in the customer you want to create an extension picker for in the search bar and click on the customer’s name.
*The Customer details page appears.
2 In the menu click on Enreach Contact.
*The Enreach Contact environment appears.
3 Open the dropdown menu Actions and click on Create DISA extension.
*The page Create extension picker appears.
Label
Explanation
Extension number
Enter an internal extension number for the extension picker.
Name
Enter a name for the extension picker.
Audio file
If you have already recorded an audio file, you can upload it here. (Another option is to use the service extension 905 to record a text online).
Ringback tone
Activate On if you want the caller to hear a ringback tone twice before reaching the extension picker.
Fallback extension
Enter a destination number to which the caller will be redirected when the caller did not enter an extension number or when the entered extension number was invalid.
Fallback timeout
Enter a time in seconds, after which the caller is redirected to the fallback destination when he did not enter an extension number.
4 Click on Save.
*The extension picker is saved.