help • 6 Facilities • Twinning
6.4 Twinning
By default, Enreach Contact users can log on to a device and make calls.
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Enreach Contact Desktop and Enreach Contact Mobile are excluded and do not count as devices.
 
However, certain types of users need more than one fixed phone, such as receptionists who use a DECT phone in addition to their fixed phone in case they need to leave their desk, or employees who work in multiple locations or are using both a deskphone and calling via teams. For these types of users the "Twinning" feature can be activated. Twinning allows users to be registered with their extension on two landlines at the same time. Incoming calls will ring on both phones.
Logging in to a second fixed device is done in the same ways as to a first device, using the "Log in" hotkey on the fixed device or by selecting the respective system extension. If a user attempts to log on to a third device, the user will receive a message at login that the account is already logged on to the maximum number of devices. The user is then given the option to log in to the third device and automatically log out from the other two devices. Logging off is done using the "Log off" hotkey or by selecting the respective system extension.
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If the user is logged into two fixed devices, the user is given the option to log off from that device only or to log off from both devices
 
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For a list of all system extensions see App. A: System extensions.
 
To activate Twinning
1 Open the environment of the respective client.
2 In the menu click on Enreach Contact.
3 Click on Extensions.
4 Next to the user for whom you want to activate twinning, click on .
*The Edit user extension page appears.
5 Scroll to Permissions and activate Yes next to Twinning.
*Click on Save.
6 Twinning is activated for this user.