help • 6 Facilities • Call recording • Managing call recordings
6.5.3 Managing call recordings
You can delete and download call recordings. There are three different ways to download call recordings:
*Direct download
*Indirect download (ZIP file)
*SFTP service in which partners can download call recordings from an SFTP site
To manage call recordings
1 If applicable, type in the customer you want to activate call recording for in the search bar and click on the customer’s name.
*The Customer details page appears.
2 In the menu click on Enreach Contact.
*The Enreach Contact environment appears.
3 Click on .
*The page with all call recordings for this account appears.
4 Activate the checkbox next to the respective recording(s) and select one of the following options:
Option
Explanation
Click this button to delete the selected recording(s).
Click this button to immediately download the selected recording(s) bundled into a single ZIP file.
The download may take some time depending on the number and length of the recordings.
Select this option if you are downloading many recordings or recordings of long calls.
If you click this button, a single ZIP file containing the selected recordings will be prepared in the background. When ready, the file can be downloaded from the Downloaded Generated Files tab. The ZIP file will be available for 24 hours.
5 Click on Confirm.
*The recordings are downloaded or deleted.