6.7 Audio recordings
By calling the respective system extension, you can record audio recordings. After recording the text, you can link it to an extension. This is possible for the following extension types:
Voicemail extension
Queue extension
IVR extension
AutoAnswer extension
Extension picker
Authentication extension
To manage audio recordings
1 If applicable, type in the customer you want to manage audio recordings for in the search bar and click on the customer’s name.
The
Customer details page appears.
2 In the menu click on Enreach Contact .
The Enreach Contact environment appears.
The
Audio recordings page appears and you see a list with all recordings in this account.
4 Click on
to listen to the recording.
To delete a recording, activate the checkbox on the left side next to the recording(s) you want to delete and click on
.