Some types of equipment (such as doorbells, gates, etc.) are often located in remote and difficult to access locations and cannot easily dial the system extension to log in with an extension number. To prevent these types of devices from stopping working when their IP address changes, it is possible to add an IP address or range of IP address to a IP-allow list. If the IP address of a device changes and this IP address is on the IP-allowlist, it will not be necessary to log in to dial out from this device.
The IP-allowlist option appears in the Enreach Contact detail tab when IP listing is activated.
To add an IP address or IP range to the IP-allowlist
1 If applicable, type in the respective customer in the search bar and click on the customer’s name.
The Customer details page appears.
2 In the menu click on Enreach Contact.
The Enreach Contact environment appears.
3 Scroll to IP-allowlist and click on .
The Add IP address dialogue appears.
4 Select IP address if you want to add a single IP address and enter the respective IP address.
or
4 Select Range if you want to add a range of IP addresses and enter the first IP address under Starting IP address and the last IP address under Ending IP address.
An IP range can only include a maximum of 256 IP addresses.
5 Click on Save.
The IP address or IP range is added to the IP-allowlist.
To edit an IP address or IP range
1 If applicable, type in the respective customer in the search bar and click on the customer’s name.
The Customer details page appears.
2 In the menu click on Enreach Contact.
The Enreach Contact environment appears.
3 Scroll to IP-allowlist and click on next to the IP address or IP range you want to edit.
4 Edit the IP address or IP range and click on Save.
Your changes are saved.
To delete an IP address or IP range
1 If applicable, type in the respective customer in the search bar and click on the customer’s name.
The Customer details page appears.
2 In the menu click on Enreach Contact.
The Enreach Contact environment appears.
3 Scroll to IP-allowlist and click on next to the IP address or IP range you want to delete.