6.9 Fallback Emergency Caller ID
When a user calls an emergency number (like 112) we are legally required to send a caller ID, so the emergency services can call the caller back when the call is disconnected.
When a caller ID is associated to the user (like when a caller ID is configured by the user or administrator in REACH), then this caller ID will be send when an emergency number is called.
However, not always a caller ID is available, for instance when no caller ID is configured in REACH, when a user makes an anonymous call using the #31# prefix, or when no user extension is logged into a desk phone.
With the Fallback Emergency Caller ID option administrators can configure which number must be send as caller ID in emergency calls when no caller IDs are available.
The Fallback Emergency Caller ID can be configured on the following three levels.
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Level
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Location
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Description
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Account
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Detail tab under Facilities
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General Fallback Emergency Caller ID, applied when no Fallback Emergency Caller ID is configured on either channel or user extension level.
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User
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User extension settings
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Fallback Emergency Caller ID linked to an user. Applied when the user call an emergency number and no caller IDs are associated to the user.
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Channel
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Channel settings
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Fallback Emergency Caller ID linked to a channel/CPE. Applied when an emergency number is called from a CPE when no user extension is logged in.
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We strongly advice to configure as Fallback Emergency Caller ID a phone number that is always reachable, so emergency services will always be able to reach a person when calling back in case of an emergency.