help • 6 Facilities • Link user to channel/CPE • Key features
6.10.1 Key features
*Zero-Touch-Provisioning: From Operator administrators can provision users into CPEs without needing any actions from the end-user.
*Link users to a channel, when a CPE is connected to the channel the user will automatically be provisioned into the device.
*When in Operator a user is linked to a CPE, only administrators can remove the user from the device, and end-users cannot log themselves out of the device.
*When a user is linked to a CPE, hotdesking will be disabled for this device, which means that users cannot login with other extension numbers into this device.
*When a user is unlinked from the channel/CPE by an administrator, then hotdesking is enabled for the device and users can login with their extension number into the device.
*When Twinning is enabled for a user, the user can be linked to 1 or 2 channels. When linked to 2 channels and both are connected to a CPE, the user will be provisioned into both devices.
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When IP listing is enabled in the account then it is required to add the IP address of the CPE to the IP allowlist. Otherwise the user provisioning will fail. When IP listing is disabled this is not required.
 
Users can be linked to a channel/CPE in two ways, either by linking a channel to an user or by linking an user to a channel.
To link a channel to a user
1 If applicable, type in the customer in the search bar and click on the customer’s name.
*The Customer details page appears.
2 In the menu click on Enreach Contact.
*The Enreach Contact environment appears.
3 Click on Channels.
*The list with all channels appears.
4 Next to the channel you want to link to a user extension, click on .
*The Edit channel page appears.
5 Under Link user to channel/CPE select the user extension that needs to be provisioned.
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You can only select user extensions that currently are not logged in a fixed device.
 
6 To clear the setting and not select any user extension, select the - Please choose - option.
7 Click on to apply your change.
*When a CPE is connected to the channel, the user extension will automatically be provisioned into the CPE.
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To see if and which user is linked to a channel go to the channel details by clicking on the channel name in the Channel tab and go to the Link user to channel/CPE option.
 
To disconnect a user from a channel
1 If applicable, type in the customer in the search bar and click on the customer’s name.
*The Customer details page appears.
2 In the menu click on Enreach Contact.
*The Enreach Contact environment appears.
3 Click on Channels.
*The list with all channels appears.
4 Next to the channel you want to link to a user, click on .
*The Edit channel page appears.
5 Under Link user to channel/CPE you see the logged in extension.
6 Click on Disconnect.
7 Click on Confirm.
*The user extension will automatically be logged out and hotdesking will be enabled on the device, allowing end-users to login with their user extensions on the device.
To link a user to a channel
1 If applicable, type in the customer in the search bar and click on the customer’s name.
*The Customer details page appears.
2 In the menu click on Enreach Contact.
*The Enreach Contact environment appears.
3 Click on the Extensions tab.
*The list with all extensions for this customer appears.
4 In the line of the respective user extension click on .
*The Edit user extension page appears.
5 Under Link user to channel/CPE select the channel from the dropdown menu.
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Only channels that are not connected to a user extensions can be selected. When a CPE is connected to the channel this is shown behind the channel name.
 
6 To clear the setting and not select any channel, select the - Please choose - option.
When twinning is enabled for the user extension, two channels can be selected.
7 Select with CTRL+ right click one or two channels
*When 2 channels are selected, the user will be provisioned in the CPEs connected to both channels.
*When one channel is selected, the user will only be provisioned to the CPE of this channel and can still log into a second device.
8 Click on .
*When a CPE is connected to the channel(s), the user will then automatically be provisioned to the CPE(s).