help • 3 Order process • Ordering Enreach Contact users with mobile phone
3.2 Ordering Enreach Contact users with mobile phone
You can order Enreach Contact users with mobile telephony and SIM card in the Operator portal.
To order a user with mobile phone
1 Open the Ordering dropdown menu and click on one of the options under Enreach Contact (Advanced, Professional User, Expert User).
*The Stocktaking page appears.
Label
Explanation
Customer
Select the customer for whom you want to order the new user by entering the name and selecting it from the dropdown list.
If you have already called up a customer, the respective customer will be selected automatically.
Portfolio
Select the portfolio you want to order.
Reference
You can optionally enter your own order reference.
Start date
Select the start date from which you want your order to be effective.
Contract duration
Select the contract duration of this order.
2 Click on Next step.
*The Subscription page appears.
Label
Explanation
Voice - Product
Select one of the following options from the dropdown list:
*Advanced User
*Professional User
*Expert User
Data - Product
Select the appropriate data package from the dropdown list. The data packages vary depending on the previously selected voice product.
SMS - Product
Select the appropriate SMS package from the dropdown list. The data packages vary depending on the previously selected voice product.
3 Click on Next step.
*The Add-ons page appears.
4 Select the add-ons you would like to order.
5 Click on Next step.
*The User page appears.
Label
Explanation
Select user
Select a user to whom you want to assign this order.
Or, create new user
Activate the checkbox to create a new user.
Display name
Enter a user name.
First Name
Enter the first name of the user.
Prefix
Enter a prefix for the user.
Last name
Enter the last name of the user.
E-Mail
Enter the e-mail address of the user.
Language
Select the language in which the system is to be displayed or output for the user from the dropdown list.
This includes, among others, announcements and the voicemail.
6 Click on Next step.
*The SIM page appears.
Label
Explanation
Order SIM card
Select the appropriate SIM product from the dropdown list. You have the following options:
Connect SIM now
Select this option to assign the SIM card to the user immediately during the ordering process. You can continue with the ordering process.
Connect SIM later
Select this option to subsequently assign the SIM card to the user. To actually activate the order, you must link the SIM card at a later time in the order overview. To do this, open the Actions drpopdown menu and click on Connect SIM (3.2.1 Linking the SIM card later).
As long as the SIM card is not yet linked, the Enreach Contact user with mobile phone (Business-, Professional or Expert user) is not yet functionally available for the end user, but can already be configured.
Select SIM
Enter the last four digits of your SIM card to add it to the order.
7 Click on Next step.
*The Number page appears.
Label
Explanation
Number type
New number
Select this option if you want to create a new phone number.
Port-in number
Select this option if you want to take over a phone number from another provider.
Select number
Select the number from the dropdown list.
8 Click on Next step.
*The FMC page appears.
Label
Explanation
Extension number
Enter a unique extension number.
Existing extension numbers
This overview shows which extensions have already been created in the account.
Name
Enter a name for the user.
Pin code
Enter a PIN code that the user can use to log on to the system.
If you enter the PIN code ‘000’, the user will be prompted to change it when logging in.
Area code
Enter the area code the user is in by default.
9 Click on Next step.
*The Confirm page with the order overview appears.
10 If necessary, deactivate the checkbox End user billing to deactivate the automatic invoicing rules.
* 
Please note that if you enable this option, you will need to manually add the order to the customer's invoice.
 
11 Click on Order to complete the order.
*Your order is placed.