help • 3 Order process • IVR extension • Creating IVR options
3.3.2 Creating IVR options
After creating the IVR extension, you can add options to your IVR extension.
To create IVR options
1 If applicable, type in the customer you want to create IVR options for in the search bar and click on the customer’s name.
2 In the menu click on Enreach Contact.
*The Enreach Contact environment appears.
3 Click on the Extensions tab.
*The list with all extensions for this customer appears.
4 Next to the respective IVR extension, click on .
*The Edit IVR extension page appears.
5 Click on Options.
6 Click on .
*The Create IVR option dialogue appears.
Label
Explanation
Option
Enter a number, which the caller must dial to reach the programmed destination.
Prefix
Enter a prefix, which is shown in the handset display. This way, you can see which choice has been made in the IVR menu.
Destination
Select the destination. The required extensions must be created first.
7 Click on Save.
*The IVR option is saved.