help • 3 Order process • Queue extension • Ordering queue extensions
3.4.1 Ordering queue extensions
In order to use the queue functionalities in Enreach Contact, you have to order queue extensions in the Operator portal.
To order a queue extension
1 Open the Ordering dropdown menu and click on Extension under Enreach Contact.
*The Stocktaking page appears.
Label
Explanation
Customer
Select the customer for whom you want to order the queue extension by entering the name and selecting it from the dropdown list.
If you have already called up a customer, the respective customer will be selected automatically.
Start date
Select the start date from when your order should be effective.
Portfolio
Select the portfolio you want to order.
Product
Select the Enreach Contact queue product from the dropdown list.
Reference
You can optionally enter your own order reference.
Call limit
Enter a maximum number of callers that can wait in the queue.
2 Click on Next step.
*The Extension page appears.
Label
Explanation
Extension number
Enter an internal extension for the queue. The queue can be accessed by dialling this extension.
Active extension numbers
This overview shows which extensions have already been created within the account.
Name
Enter a name for the queue.
3 Click on Next step.
*The Confirm page with an order overview appears.
4 If applicable, deactivate the checkbox End user billing to disable automatic invoicing rules.
* 
Please note that by activating this option, you will have to add the order to the customer’s invoice manually.
 
5 Click on Order to complete the order.
*Your order is placed.
or
5 Click on Save and make another extension.
*Your order is placed and you return directly to the Stocktaking page to create another extension.