11.6.2 Call forward
When a user configures a call forward on a desk phone, this setting will be synced to the platform and applies to all incoming calls and devices of the user.
A call forward override is applied to all devices (including desk phones, mobile phones, and softphones clients in apps) of the user and overrides any other Reach configuration. The call forward override can be disabled on the desk phone, in Operator, in the Desktop client or in the Reach app.
For now the Call forward feature is only supported on Yealink desk phones. Support for other phone brands will be implemented at a later date.
To configure a call forward on a Yealink desk phone can depend on the Yealink model. For most Yealink models call forward can be enabled in the Menu option under Features and offers three options, Always Forward (= Unconditional forward), Busy Forward, and No Answer Forward. When enabling a call forward on the desk phone, this will be synched to the platform enabling a forward override in Reach.
Syncing the call forward settings from the Yealink desk phone to the platform requires that the configuration of the phone is updated. See 11.6.3 Provisioning the desk phones (CPEs) on how to update the configuration of the desk phone.