help • 7 Queue extension • Queue statistics • Accessing queue statistics
7.6.5 Accessing queue statistics
You can access the queue statistics in the Enreach Contact environment.
To access the queue statistics
1 If applicable, type in the customer you want to access queue statistics from in the search bar and click on the customer’s name.
*The Customer details page appears.
2 In the menu click on Enreach Contact.
*The Enreach Contact environment appears.
3 Click on the Extensions tab.
*The list with all extensions appears.
4 Next to the queue you want to access the statistics for, click on .
*The page with the queue statistics appears.