The queue extension in Enreach Contact provides Automatic Call Distribution (ACD) functionalities. With the queue extension incoming calls are answered and routed to the most qualified agent(s) within the company that can address the caller’s needs. Large volumes of incoming calls can be handled and the queue extension allows you to control the flow and amount of calls offered to the agents.

Each queue extension will get their own unique extension number, which can be called from any extension within your organization. It can be linked in the dial plan to an external telephone number, so that it can also be called from outside your company.