Example

In the example, the user has created three contact groups, one for colleagues, one for family and one for clients. Three statuses have been created, a ‘Work’ status, which is active on weekdays between 07:00 AM and 04:30 PM, a ‘Lunch’ status from 12:00 AM to 01:00 PM on weekdays and an ‘Out’ status for all hours when the user is out of the office. Three different profiles have been created: Work, Private and Voicemail. With the ‘Work’ profile, calls are offered to the user’s fixed and mobile device. The ‘Private’ profile offers calls to the user’s mobile phone. In the ‘Voicemail’ profile, all incoming calls are forwarded directly to the voicemail.

If the user is called by a colleague within working hours, the incoming call falls into the ‘Colleagues’ contact group and within the ‘Work’ status, so the ‘Work’ profile is applied. In this example, both the user’s fixed and mobile phone will ring. Outside working hours, where the incoming call is within the ‘Private’ status, the ‘Voicemail’ profile will be applied and calls from colleagues are automatically forwarded to voicemail. All members within the ‘Family’ group can reach the user on their mobile device, regardless of which status is active.