help • 10 REACH • Setting up the REACH profile
10.2 Setting up the REACH profile
You can set up the user’s REACH profile in the Enreach Contact environment in the Operator portal.
* 
In the custom profiles, you can inherit the settings from the default profile. This is indicated by the Inherit label next to the enabled or disabled option.
 
To set up the REACH profile
1 If applicable, type in the customer you want to set up the REACH profile for in the search bar and click on the customer’s name.
*The Customer details page appears.
2 In the menu click on Users.
*The list with all users appears.
3 Next to the user you want to set up the REACH profile for, click on .
*The REACH profile of the respective user appears.
4 Click on and enter a name and choose a colour for the REACH profile.
5 Click on .
*The profile is saved and appears under Profiles.
6 Hover over the profile you created and click on .
*The Change profile page appears.
Label
Explanation
Name
Enter a name for the profile.
Colour
Select a colour for the profile from the dropdown list.
Caller ID
Select the caller ID you want to be sent by default when playing external calls. You can choose from the phone numbers already associated with the Enreach Contact account.
For internal calls, your extension number and display name will be sent as the caller ID.
Unconditional forward
Activate this option if you want all calls to be forwarded directly to the set destination.
Forward on busy
Activate this option if you want calls to be forwarded to the set destination if the user’s status is set to "busy" or when you are in a call.
Forward on no answer
Activate this option if you want all calls to be forwarded immediately to the set destination if the user does not answer after the entered number of seconds.
Timeout in seconds
Enter the time in seconds after which the call should be forwarded.
External caller ID on forward
If a call is forwarded, you can set how the caller ID should be transmitted. You can choose between the following options:
*Caller ID of user
*Calling number
*The called number
7 Click on .
*The Shomi Personal Assistant section appears.
Label
Explanation
Auto start call-analysis
Activate this option if you want all calls to be automatically recorded and analysed by Shomi when a call starts.
Attention! Enabling this setting can lead to high costs.
*The Device selection appears.
Label
Explanation
Status
Select Enabled from the dropdown list to activate the device selection.
Device 1
Activate the checkbox if you want to enable this phone for the user.
Device 2
Activate the checkbox if you want to enable this phone for the user.
Device 3
Activate the checkbox if you want to enable this phone for the user.
8 Click on .
*The REACH profile is saved.