help • 10 REACH • Setting the status
10.4 Setting the status
You can set a status for a specific timer period in the Enreach Contact environment in the Operator portal.
To set a status
1 If applicable, type in the customer you want to set a status for in the search bar and click on the customer’s name.
*The Customer details page appears.
2 Click on Users.
*The list with all users appears.
3 Next to the user you want to set up the call class for, click on .
4 Click on .
*The Create status dialogue appears.
Label
Explanation
Name
Enter a name for the status.
Status message
Enter a status message that should be displayed during the specified duration.
Availability
Select the availability you want to be shown while this status is active. You can choose between the following options:
Automatic
When this option is selected, your presence is controlled by the system.
Away
Select this option when you want to indicate that you’re not available and cannot respond right away.
Busy
Select this option to indicate that you’re busy and cannot respond.
Offline
Select this option if you want to indicate that you’re not signed in and will not respond.
5 Click on .
*The status appears in the overview.
6 Hover over the status you created and click on .
*The Status details page appears.
Label
Explanation
Configuration
Click on Edit to change the name and availability of the status.
Time configuration
Click on Add to set on which day or period the status should be active.
The status will automatically become active at the set start time and end at the defined end time.
7 Click on .
*Your changes are saved.