New Features
This section provides an overview of the new features presented by Enreach Contact DesktopNEW.
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Function
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Explanation
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Shomi
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AI assistant for communication and productivity within the application
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Call analysis
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Provides contextual summaries and supports post-call follow-ups
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Call recordings
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Records conversations and creates transcripts for later follow-up
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Call summaries
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Generates summaries of calls for a quick overview
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Chat with Shomi
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Interactive chat feature with Shomi for further processing of call content
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Chat
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Chat with contacts in a single or group chat
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Home screen
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Redesigned home screen with improved widgets and faster access to key features:
 Quick dialPresence and identity widgetsDisplays real-time availability and identity of contacts.
Reachability widgetsShows your current REACH status
Queues widgetCentral control and overview for agent-related functions.
Summaries widgetQuick access to generated summaries
Missed call widgetOverview of missed calls with direct callback option
Favorite contacts widgetQuick access to frequently used contacts
Forwarding widget |
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Additional improvements…
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Additional enhancements and improvements to the user experience.
Voicemail transcriptionsAutomatic transcription of voicemails into text
Headset button supportIntegrate any headset with button support
BLF device supportCall control and CRM UIImproved call control and optimized CRM user interface
ThemesCustomizable themes for individual user preferences
Layout reworkedRedesigned layout for better clarity and usability
Improved filter options |