Start Shomi call-analysis automatically via Reach

5.1.4 Start Shomi call-analysis automatically via Reach

Users can also automatically start Shomi call-analysis when they answer a call. This can be enabled by activating the ‘Auto start call-analysis’ option in a Reach profile. When this Reach profile is active all calls will be automatically recorded when the call starts.

See 10.2 Setting up the REACH profile in the Enreach Contact Documentation for more information on how to configure Reach.

If the administrator has activated the Auto start call-analysis option for a REACH profile of yours, you will receive an e-mail notification that all calls will be recorded and analysed automatically by Shomi as soon as the REACH profile is activated.