5.2 Transcripts and Summaries
Shomi converts voicemail messages into text automatically. The transcription contains information about the caller and the time.
Shomi generates summaries of calls and meetings recorded and analysed with Shomi. Each summary includes the date and time, participants, topic, a brief report of the conversation and any identified follow-up actions.
To find and work with summaries
1 Go to Calls and click on the entry with the icon.
*Shomi shows the summary of this call.
2 Click on one of the icons or suggestions Shomi offers:
Command
Explanation
Download the call recording in .wav format or the voicemail message in .mp3 format
Share the call summary via email. Before sending, Shomi asks you to confirm.
Copy the call summary or voicemail transcript to your clipboard.
Shomi
You can start a chat with Shomi about the call summary and ask further questions about the call.
Translate
Shomi translates the call summary. Choose the language you want the call summary translated to.
Email
Send the call summary to your email address or another address you enter. Shomi asks you to confirm the address before sending.
Push to CRM
Shomi will push the summary to your integrated CRM.
See 5.3.1 Ask questions about a specific call for more information about asking Shomi about a certain call.
See 5.3.2 Ask questions across recorded calls for information on how to process and work with all currently stored call summaries.
Language output
Shomi uses the language of the country code of the caller or would fall back to the language of the user set in Enreach Contact.
The transcription and the summary will be in the language spoken.
The language in which Shomi speaks to the user is the language set under Settings, see 6.1 General.
 
You can have Shomi translate the transcribed text into a language of your choice.