4.4 Shomi Chat
The Shomi Chat offers mulitiple functions:
*Advanced Search Functions: Locate specific topics or phrases within transcriptions of different calls.
*Contextual Insights: Offers deeper analysis and connections between conversations.
*Follow-up Integration: Assists in tracking pending actions based on conversation history.
It allows you to ask targeted questions, translates the summary, sends it by email, or transfers it to a CRM system to facilitate further processing. For more information, see 5.3 Chat with Shomi.