4 Configuring the CRM integration
You can create an integration with your CRM package(s), ERP and/or contact database(s) using the Enreach Contact Administration tool. The Contact Connect Administration tool establishes the connection between Contact Connect and the CRM applications you use.
The contact information is by default updated in the recognition software once per day. To change this setting, see 4.4.4 Configuring synchronization information.
The Contact Connect Administration tool can only recognize new contacts in your CRM package and add them to the recognition software if the computer on which it is installed is accessible on the network. It is therefore recommended to install the Contact Connect Administration tool on a computer or Windows server, that is regularly (or continuously) running.