Enreach Contact Control Center is the entry point for multiple Enreach Contact applications. From the observed tenant, the Control Center provides access to:

Visual Call Flow Designer is used to inspect numbering plans, schemes, schedules, and call-routing nodes.

For more information, see 3 Visual Call Flow Designer.

In the Reporting App, you can create, schedule, view, and export reports on queue and agent performance. The available report types include Queue Statistics, Agent Statistics, Agent Statistics per Queue, and Queue Occupancy. For more information, see https://help.enreach.com/reportingapp/1.00/web/Enreach/en-US/.

With Contact Connect you integrate your CRM, ERP, or contact database to recognize incoming callers and display their contact details in Enreach Contact applications.

You can link preconfigured or custom applications and configure notifications, actions, and synchronization settings for the integration. For more information, see https://help.enreach.com/contactconnect/1.00/web/Enreach/en-US/