help • 4 Settings
4 Settings
In the Settings menu, you can customize how the application behaves, adjust audio and device preferences, manage integrations, and set your availability to match your daily workflow.
Click on Settings to open the menu and adjust your call, audio, and account preferences.
Forwarding
Set up unconditional or conditional call forwarding to voicemail or another number or extension.
To manage your forwarding settings
1 Click on Settings.
2 Click on Forwarding.
3 Activate Enable call forwarding.
4 Click on Conditional to set a conditional forwarding.
5 Select the time after which calls should be forwarded from the dropdown list.
or
6 Click on Unconditional to set an unconditional forwarding.
7 Select if you want to forward calls to your voicemail or to an extension/phone number.
8 If applicable, enter the respective extension or phone number.
9 Click on Save.
*Your forwarding settings are saved.
Integrations
Activate or deactivate Enreach Connect and sign in with Microsoft 365.
To manage your integration settings
1 Click on Settings.
2 Click on Integrations.
3 Activate the integration you want to set up.
You can manage your REACH settings directly from the Microsoft Teams interface. You can
*see your active status
*override your active status and set an expiry date
*set a status for when you are in Enreach Meetings
REACH
Override your current status or configure automatic status changes during meetings.
To manage your REACH settings
1 Click on Settings.
2 Click on REACH.
Label
Explanation
Active status
Here you can see the status that is currently active for your user. Your REACH profile is managed by your administrator.
Override with
You can select a status which overrides your currently active status from the dropdown list.
Expiry time and date
Activate the checkbox and set the expiry time and date for the status override.
While in Enreach Meetings
Specify which status should be shown to your contacts while you are in Enreach Meetings.
3 Click on Save.
*Your settings are saved.
* 
You can change your REACH status manually. See REACH status override.
 
Audio
Select your microphone, speaker, and ringtone devices and adjust their volume levels.
Queues
Log in or out of the queues you are assigned to.
To log in or out of your queues
1 Click on Settings.
2 Click on Queues.
*All queues in which you are a member, are displayed here. You can see how many queues you are logged into.
3 Activate the slider next to the queues you want to log into.
*You are logged into the respective queues.
or
4 Deactivate the slider next to the queues you want to log out of.
*You are logged out of the respective queues.
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