4.13 Setting music on hold
You can upload a file that contains on-hold music or an announcement that plays while calls are on hold.
The music on hold delivered with SwyxWare was composed and made available by "corporatemusic". For more information on professional music and speech solutions, visit www.corporate-music.de and www.gema.de
To set the music on hold
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Label
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Explanation
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File with music on hold
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All announcement files stored in the database appear in the drop-down list, see also help.enreach.com/cpe/14.00/Administration/Swyx/en-US/#context/help/tab_files_$.
The files have the audio format "16 kHz 16 Bit PCM mono".
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Click the button to search for files in any wav format on the network. After selecting a WAV file, it is converted to the above format and stored in the database.
The Windows functions used in this conversion process may degrade the audio quality. In this case, use a professional conversion program instead of Windows conversion to create WAV files in the above format.
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Click on the button to delete the selected announcement. You can only delete files you have created yourself.
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Click on the button to test play the currently selected greeting.
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Click the button to adjust the volume for test playback.
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Click on the button to download the currently selected file.
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Codec used for Recordings
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Audio attachments are sent as wav files (Microsoft Wave Audio GSM) by default. As an alternative, additional built-in or custom compressions can be used to reduce the size of attachments. The compression to be used can be set for all Users, or individually for each User.
Microsoft wav Audio G711
wav file, G.711 compressed
Microsoft wav Audio GSM
WAV file, GSM compressed
(Default setting after installation)
Microsoft wav Audio PCM
Standard WAV file, uncompressed
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