help • 9 Creating and editing Users • Editing numbers for Groups
9.16 Editing numbers for Groups
If the option package SwyxMonitor is installed, an SwyxWare user (supervisor) can connect to an existing call of another SwyxWare user (call agent). The prerequisite is that the agent is on the phone with SwyxIt! Classic (not in CTI mode). The supervisor can use any device.
Define which internal telephone numbers can be connected to calls from this agent. You can enter group numbers as well as multiple phone numbers. The permission for call intrusion applies to all call numbers of the agent.
To define the user's internal telephone numbers for call intrusion
1 In the menu, select User.
*For administrators, a list appears with all Users.
2 As administrator, click on in the line of the appropriate user.
3 In the line of the appropriate User, click on .
4 Click on Call Intrusion.
*A list of all phone numbers of the selected user enabled for call intrusion appears.
5 Click on .
*A list of all phone numbers of the selected user appears.
6 Activate internal to display only the internal phone numbers.
7 Activate the check box next to the desired phone number(s).
8 Click on Select.
*The selected phone numbers are enabled for call intrusion and appear in the corresponding list.