help • 14 Data Storage
14 Data Storage
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When saving and processing personal data, observe the appropriate applicable legal data protection regulations.
 
Data Storage Location
As of SwyxWare V13.27, the data processing of some files managed by the system has been changed.
*Trunk recordings,
*Voice messages and
*Fax files
of all UC Tenants (SwyxON) are stored in the Enreach S3 object storage. The administrator of a UC tenant does not need to make any settings for the storage location.
The system administrator of an On Premises SwyxWare on the other hand, can choose from three different storage destinations:
Storage Destination
SwyxON
On Premises
S3 object storage
Yes, mandatory
(data platform managed by Enreach)
The retention period is controlled in accordance with the GDPR.
Yes, optional
The customer can set up an S3 bucket with a third-party provider and connect it to SwyxWare.
Internal Database
(SQL database configured in SwyxWare)
No
Yes, default
File system
(any directory in the client's file system)
No
Yes, optional
The customer defines a directory in his own file system. Files are managed via SwyxWare.
This option reduces the amount of memory required in the database.
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When saving to the internal database, note that there is a storage limit depending on the type of SQL database configured.
 
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Please observe the appropriate applicable legal regulations. Please observe this in particular if you change the settings for the memory limit and/or the storage location.
 
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The internal SQL database is used as a fallback if the configured S3 object store is no longer available.
To avoid data loss, make sure that the configured storage location is accessible at all times and has sufficient capacity.
 
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Changing the configuration can start a copy process of the existing files in the background.
 
To set the storage destination
1 Select Data & Storage | General | Target storage.
Label
Explanation
Storage Destination
(only selectable in On Premises)
Select the desired storage destination
S3 object storage
(S3 service from a third-party provider)
 
Internal Database
(SQL database configured in SwyxWare)
 
File system
(any directory in the client's file system)
File count
This overview shows where and how many trunk recordings, conversation (call) recordings, voice messages and fax files are currently stored.
Changing a storage location can start a copy process of the existing files in the background.
2 Click on Save.
If you have selected "S3 object storage" or "File system", you must enter further configuration data, see 14.1 Storage location configuration