help • 5 Online Licensing • Feature Profile
5.2 Feature Profile
The required SwyxWare functions are summarized in feature profiles.
The following function profiles are offered as standard:
*Basic
*Professional
*Premium
The feature profiles contain the following functions:
Features
Feature Profiles:
Basic
Professional
Premium
Telephone system and UC functionality
(incl. desktop clients for Windows and macOS)
Connections: Voice and fax channels
SwyxAdHocConference
SwyxBCR (Basic Call Routing)
SwyxECR (Extended call routing)
Swyx Meeting 2
Swyx Mobile
 
SwyxConference
 
SwyxRecord
 
SwyxFax
 
Voice Message Transcription
 
SwyxCTI+
 
 
SwyxMonitor
 
 
Swyx VisualContacts
 
 
 
Functions in Detail: Performance features
Name of the function
Explanation
SwyxAdHocConference
Dial-in conferences with 3 internal and/or external participants
SwyxBCR
(Basic Call Routing)
Use of the Call Routing Manager.
This is an additional component of SwyxIt! Classic, which allows the user to define simple call forwarding.
SwyxECR
(Extended call routing)
This function contains the full usage of use of the Graphical Script Editor.. This is an additional component of the SwyxIt! Classic software, which offers the user a comfortable interface especially to clearly define and illustrate complex rules for call handling.
Certain functions are supplied only by the the Graphical Script Editor, such as the access to email directories, the creation of queues or the addition of your own scripts. It is a significant extension of the Call Routing Manager.
Swyx Meeting (basic version)
WebRTC-based web conference service.
Maximum 2 participants: 1 host + 1 guest
Swyx Mobile
Integration of mobile phones with "One Number" concept and telephony via data connections with apps for Android and iOS
SwyxConference
Dial-in conferences with any number of internal and external participants.
SwyxRecord
The recording function makes it possible to record, save and forward telephone calls with the Windows client. For users with other terminal devices, e.g. SwyxPhone, SIP phones or GSM phones (or with SwyxIt! Classic in CTI mode), the conversations can be recorded directly on the trunk connection.
SwyxFax
Use of central, server-based fax services with the Windows client. Transmission of fax messages from all applications with a print function.
SwyxCTI+
Makes any phone (e.g. DECT, SIP or analog) an extension for incoming and outgoing calls with the Windows client.
SwyxMonitor
Permanent call recording of incoming or outgoing external calls, silent connection to calls (Silent Call Intrusion).
Swyx VisualContacts
Integration of contact information stored in the various applications in the company (e.g. merchandise management, CRM or other databases). Fast phone number identification and contact search directly in the Windows client.
Voice Message Transcription
Die automatische Umwandlung eingehender Sprachnachrichten für Benutzer in Text. Diese Technologie verwendet Spracherkennung, um den Inhalt der Nachricht zu analysieren und in Text umzuwandeln.
You must consider the following information when ordering feature profiles:
Licenses for Clients
The number of telephony clients who can log on to SwyxServer is limited to four per user. This means that a user can e.g. log on simultaneously with a desktop client, a SwyxPhone at the workstation, a further SwyxPhone in the conference room and via the Swyx Mobile app.
SwyxConference
For using conferences you may have to appropriately extend the number of calls to a location.
Swyx VisualContacts
The technical prerequisite for this function is the installation of the ESTOS or C4B application. The corresponding server licenses are not part of the Swyxlicensing and must be purchased separately.
Voice Message Transcription for Groups
The number of groups determines how many groups this function can be assigned to.
Voice and fax channels
The number of voice and fax channel licenses defines how many telephone calls or fax transmissions can be carried out in parallel on SwyxServer. Voice and fax channels are generally free of charge, but their maximum number is limited by the following rule:
*The number of voice channels must not exceed the number of ordered function profiles multiplied by two.
Example
If you have ordered 50 function profiles, up to 100 voice channels can be used.
*The number of fax channels may not exceed the total number of ordered Professional and Premium Functional Profiles.
Example
If you have ordered 20 Professional and 10 Premium Function Profiles, you may use up to 30 fax channels.
The number of internal calls, i.e. calls between users of the same SwyxServer, is unlimited.
SwyxMonitor
The SwyxMonitor function includes two options: permanent call recording, and intrusion on a conversation (Silent Call Intrusion).
*Permanent call recording
On any trunk connection, the calls for selected internal numbers can be permanently recorded. It can be specified whether one or both sides of the conversation are recorded. This option is often used in call center scenarios for training purposes, or for calls in which important transactions are authorized.
*Silent Call Intrusion
In a call center, the supervisor can useSwyxIt! Classic to intrude on an ongoing conversation and listen in, give directions to the speaking call center agent (e.g. advice on presenting the case) or even actively join in the call.
* 
You are obliged to adhere to any legal requirements when using the SwyxMonitor option pack.
 
* 
SwyxMonitor-functions are only available when CTI is deactivated.