5.3 Additional functions
In addition to the function profiles, you can order additional functions and assign them individually to the users who require such functions.
The number of voice channels must not exceed the number of ordered function profiles multiplied by two. Some additional functions may only be ordered with Professional or Premium function profiles.
Example:
You have ordered 50 Basic, 30 Professional and 20 Premium function profiles. You can additionally order up to 100 System Phones, only up to 50 VisualGroups (Professional + Premium) and only up to 20 Swyx Connector for DATEV (Premium) additional functions.
You may order the following additional functions depending on the function profiles you have already purchased:
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Additional function
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Purchased Feature Profiles:
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Basic
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Professional
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Premium
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System phone license
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Feature Pack for Certified SIP phones
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Swyx Connector for Notes
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Swyx Meeting
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Swyx Analytics by aurenz
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Swyx Connector for Microsoft Teams
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Swyx VisualGroups Standard
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Swyx VisualGroups Enhanced
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Swyx Connector for DATEV
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You can assign an additional function to any user. This means that a user with the Basic function profile, may be assigned additional functions that require the corresponding number of purchased Professional or Premium function profiles.
Additional functions: Performance features
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Name of the function
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Explanation
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|---|---|
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System Phone
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Additional functions for system telephones (Unify), e.g. server-based call lists, telephone directories and extended CTI functions with the Windows client
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Feature Pack for Certified SIP phones
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Advanced SwyxWare features, such as CTI, global phonebook integration and various system phone features, with certified third-party SIP phones. The scope of functions depends on the provider and telephone model.
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Swyx Connector for Notes
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Integration in Lotus/IBM/HCL Notes, calendar-based forwarding, dialing from any contact databases, number identification
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Swyx Meeting
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WebRTC-based web conference service
Maximum 25 participants: 1 host + 24 guests
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Swyx Analytics
by aurenz
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Extension for the analysis of corporate communication on the basis of the generated call data
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Swyx Analytics for Microsoft Teams
by aurenz
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Swyx VisualGroups
Standard
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With Swyx VisualGroups, departments with a high caller volume receive an optimal queue solution with seamless integration into the SwyxIt! Classic user interface.
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Swyx VisualGroups
Enhanced
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Additionally, VisualGroups Enhanced offers a statistics function.
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Swyx Connector for DATEV
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Integration of Swyx telephony functions in DATEV applications
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Swyx Connector for Microsoft Teams
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Integration of SwyxIt! Telephony functions in Microsoft Teams
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You must consider the following information when ordering additional functions:
Licenses for desk phones
With SwyxWare you can use both, the telephony client and Desk Phones.
A separate license is required for each Desk Phone that is to be operated using SwyxWare. When telephones, e.g. SwyxPhones, are purchased within a SwyxWare installation, this individual license is included, i.e. SwyxServer will either recognize the SwyxPhone automatically (Whitelist) or an individual license for the system phone is included in the package.
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Desk Phone
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License type
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|---|---|
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SwyxPhone
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Whitelist
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System Phone
(Phones by Unify)
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System phone license (already included)
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Certified SIP phones
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Feature Pack for Certified SIP phones
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If a Desk Phone cannot log on due to a missing license and no licenses have been provided, please contact the supplier of this Desk Phone.
A Desk Phone license does not include a user license, it only serves to authorize the system phone to SwyxServer.
If a user is simultaneously logged on to SwyxServer with a SwyxIt! Classic and a Desk Phone, he will only need one user license but he will also need a license for the Desk Phone if it is not a SwyxPhone.
Swyx VisualGroups
The number of queues used in a customer instance is not limited. A user can be assigned to an unlimited number of queues with a user license. In the SwyxWare variant for the installation in the customer network, the user license is floating based, i.e. only as many user licenses are needed as users are logged into VisualGroups queues.
Statistics, reporting and wallboards are only included in the Enhanced version.
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Function
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Swyx VisualGroups
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Swyx VisualGroups Enhanced
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|---|---|---|
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Queue
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included
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included
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Statistics
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included
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Reporting
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included
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Administration missed calls
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included
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Wallboard
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included
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Swyx Connector for DATEV
The technical prerequisite for this function is the installation of the ESTOS or C4B application. The corresponding server licenses are not part of the Swyx Flex model and must be purchased separately.
Swyx Analytics by aurenz
Extension for analyzing corporate communication based on the call data generated by SwyxIt! Classic
This Option Pack must be ordered for the total number of users of your system.
Analytics by aurenz for Microsoft Teams
Extension for analyzing corporate communication based on the call data generated by Swyx Connector for Microsoft Teams
This function must be ordered for the total number of users of your system.