help • 4 Editing General Settings • Maintenance of the system
4.23 Maintenance of the system
Depending on your administrator profile, you can view the system's telemetry data.
General information about the current status of the SwyxServer is displayed under Maintenance | Telemetry. You cannot make any settings.
Voice message transcription
Voice message transcription is the conversion of incoming voice messages for users and user groups into text. If this function is activated, the corresponding data can be displayed.
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The data is only stored for one month.
If a user has deleted their empty transcriptions, the corresponding entries are also removed from the Failed and empty transcriptions list.
 
Label
Explanation
Transcription service state
Current status of the transcription service
Pending transcriptions
Number of voice messages pending for transcription but not yet completed.
Total requests this month
Number of all transcription processes
Total completed this month
Number of successfully completed transcriptions
Total failed this month
Number of failed transcriptions
Average transcription duration this month
Average duration of all transcription processes
Last voice message transcription on
Date and time of the last transcription process
Failed and empty transcriptions
List of all failed and empty transcriptions. Empty transcriptions do not contain any text.
Empty transcriptions are usually due to poor voice quality.