help • 4 Editing General Settings • System maintenance
4.23 System maintenance
Depending on your administrator profile, you can view logs and other system information.
Telemetry
General information about the current status of the SwyxServer is displayed under Telemetry. You cannot make any settings. You can click on Reload configuration to update the information.
Label
Explanation
Server Type
Type of SwyxWare installation: UC Tenant in SwyxON or an installation in the local network.
Licensed
True
The corresponding server licenses are installed.
False
The licenses have expired.
Expected DB schema version
Required version of the database schema
Actual DB schema version
Current version of the database schema
Seconds since last server ping
When did the SwyxServer last answer
Seconds since last call
When was the last call started
Last Instance Registration
When did the UC Tenant last report to the server
Number of User Devices
Number of clients that are currently logged in
Number of Trunks
Number of configured trunks
Firmware
Versions of the server services
Services
Active SwyxServer services and their history
Overview | Voice Transcription
Voice message transcription is the conversion of incoming voice messages for users and user groups into text. If this function is activated, the corresponding data can be displayed.
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When saving and processing personal data, observe the appropriate applicable legal data protection regulations.
 
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The data is only stored for one month.
If a user has deleted their empty transcriptions, the corresponding entries are also removed from the Failed and empty transcriptions list.
 
Label
Explanation
Transcription service state
Current status of the transcription service
Pending transcriptions
Number of voice messages pending for transcription but not yet completed.
Total requests this month
Number of all transcription processes
Total completed this month
Number of successfully completed transcriptions
Total failed this month
Number of failed transcriptions
Average transcription duration this month
Average duration of all transcription processes
Last voice message transcription on
Date and time of the last transcription process
Failed and empty transcriptions
List of all failed and empty transcriptions. Empty transcriptions do not contain any text.
Empty transcriptions are usually due to poor voice quality.
Overview | Active calls
The list of active telephone connections on the SwyxServer.
The following detail information can be displayed for every single connection:
Label
Explanation
Origination Number
In the case of internal calls, it is just the internal extension, for external calls it is the number that is signaled in the network. If the call goes through a trunk, the complete number will be entered in canonical format here (+44204777222). If no number is delivered from the network for an external call, this field will remain empty.
Origination Name
Name of the Swyx client with which the call was started, the user name or the name from the global SwyxWare phonebook.
Called Number
Number originally dialed by the caller.
Called Name
Name of the subscriber who was called, the user name or the name from the global SwyxWare phonebook.
Destination Number
Number of the subscriber who picks up the call. For calls that are not forwarded, the destination number is the same as the called number.
Destination Name
Name of the subscriber answering the call, the user name or the name from the global SwyxWare phonebook. For calls that are not forwarded, the destination number is the same as the called number.
Status
Status of the connection
Start Time
Time at which the call was started.
Duration
Duration of the active telephone connection
Origination Trunk
The trunk on which the connection was started.
Destination Trunk
The trunk to which the connection has been eventually forwarded.
Protocols | Federated services protocol
If you assign SwyxWare users to federated identities or remove the federated identity, the changes are logged and saved.
You can view the following information for each change:
Label
Explanation
At
Date and time of the change made
By
User name of the administrator who made the change
Action
What was done
UPN
The user principal name of the changed federated identity
Result
The result of the action
Click on the button to show the change entry in full.
OID
Object identification of the Entra ID user
Display name
Display name of the Entra ID user
Old Value
Value before the change
Logs | Change log
Changes that are made to the configuration of users or trunks, or to the feature profiles or the conference rooms, are logged and saved. This means that it is always possible to track which administrator made which changes.
* 
When saving and processing personal data, observe the appropriate applicable legal data protection regulations.
 
In a SwyxWare for DataCenter and SwyxON installation, these changes are relevant for customer invoicing.
The changes are stored in the database. In the SwyxWare Administration, the changes are grouped into periods in the "Change log" directory.
In SwyxWare for DataCenter and SwyxON, this period correspond to the reporting period.
At most, the last twelve months (SwyxWare for DataCenter and SwyxON: 12 billing periods) are displayed.
Who can view the change log?
The change log can only be viewed by administrators who have one of the following administrator profiles:
*System Administrator
*Backoffice Administrator
*Reseller Administrator
*Customer Administrator
To display the change log directory, please use the extended view (View | Extended) in the SwyxWare Administration.
Format of the entries
The following details are recorded for each change
*Date of change
*User who made the change (Windows user or SwyxWare user)
*A configuration object (trunk, user, user group) that is affected by the change.
*Changed parameter (feature profile, user, voice or fax channel, conference)
*Type of change
*Change property (if applicable)
*Original value (if available)
*New value (if available)