4.23 System maintenance
Depending on your administrator profile, you can view logs and other system information.
Telemetry
General information about the current status of SwyxServer is displayed under Telemetry. You cannot make any settings. You can click on Reload configuration to update the information.
Reloading the configuration can lead to a brief interruption of the services Swyx Services.
Avoid using the "Reload configuration" button during peak times.
Avoid using the "Reload configuration" button during peak times.
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Label
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Explanation
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Server type
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Type of Swyx installation: UC Tenant in SwyxON or an installation in the local network.
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Licensed
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True
The corresponding server licenses are installed.
False
The licenses have expired.
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Expected DB schema version
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Required version of the database schema
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Actual DB schema version
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Current version of the database schema
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Seconds since last server ping
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When did the SwyxServer last answer
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Seconds since last call
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When was the last call started
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Last Instance Registration
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When did the UC Tenant last report to the server
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Number of User Devices
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Number of clients that are currently logged in
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Number of Trunks
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Number of configured trunks
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Firmware
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Versions of the server services
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Services
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Active SwyxServer services and their history
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Overview | Voice Transcription
Voice message transcription is the conversion of incoming voice messages for users and user groups into text. If this function is activated, the corresponding data can be displayed.
When saving and processing personal data, observe the appropriate applicable legal data protection regulations.
The data is only stored for one month.
If a user has deleted their empty transcriptions, the corresponding entries are also removed from the Failed and empty transcriptions list.
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Label
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Explanation
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Transcription service state
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Current status of the transcription service
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Pending transcriptions
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Number of voice messages pending for transcription but not yet completed.
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Total requests this month
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Number of all transcription processes
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Total completed this month
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Number of successfully completed transcriptions
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Total failed this month
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Number of failed transcriptions
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Average transcription duration this month
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Average duration of all transcription processes
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Last voice message transcription on
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Date and time of the last transcription process
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Failed and empty transcriptions
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List of all failed and empty transcriptions. Empty transcriptions do not contain any text.
Empty transcriptions are usually due to poor voice quality. |
Overview | Active calls
The list of active telephone connections on the SwyxServer.
The following detail information can be displayed for every single connection:
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Label
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Explanation
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Origination Number
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For internal calls this is simply the internal extension number, for external calls the number signaled in the network. If the call is made via a trunk, the full number is entered in canonical format (+492314777222). If no number is supplied by the network for external calls, this field remains empty.
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Origination Name
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Name of the Swyx client with which the call was started, the user name or the name from the global Swyx phonebook.
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Called Number
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The call number that the caller originally dialed.
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Called Name
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The name of the subscriber who was called can be the user name or the name from the global phone book Swyx-Phone book.
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Destination Number
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The call number of the subscriber who accepts the call. For calls that are not forwarded, the destination number is the same as the number called.
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Destination Name
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The name of the subscriber who accepts the call can correspond to the user name or the name from the global phone book Swyx-Phone book. For calls that are not forwarded, the destination name is the same as the called name.
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Status
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Status of the connection
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Start Time
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Time at which the call was started.
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Duration
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Duration of the active telephone connection
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Origination Trunk
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The trunk via which the connection was established.
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Destination Trunk
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The trunk to which the connection has been eventually forwarded.
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Overview | Active devices
The list of end devices and software clients logged on to SwyxServer.
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Label
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Explanation
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Device name
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Designation of the end device or client
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User name
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User who is logged in with this end device or client.
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Version
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Firmware version of the end device or software version of the client
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MAC-adress
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MAC address of the end device
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Public IP address
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Public IP address of the end device or client
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Local IP
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Local IP address of the end device or client
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Registration time
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Time at which the end device or software client was registered.
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CTI
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The end device or software client is connected to SwyxServer via CTI.
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RC
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The end device or software client is connected to SwyxServer via the Swyx Remote Connector.
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Overview | E-mail queue
You can check how many emails still need to be sent from the server and how many were not delivered successfully.
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Label
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Explanation
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Number of emails in the queue
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The number of emails that are queued for sending.
The corresponding files are stored in the folder "C:\ProgramData\Swyx\IpPbx.EMailSrv\Mail" .
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Number of emails that could not be delivered
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The number of emails that were canceled after several attempts.
The corresponding files are stored in the folder "C:\ProgramData\Swyx\IpPbx.EMailSrv\Mail" .
These files are automatically deleted after seven days.
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Protocols | Federated services protocol
If you assign Swyx users to federated identities or remove the federated identity, the changes are logged and saved.
You can view the following information for each change:
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Label
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Explanation
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At
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Date and time of the change made
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By
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User name of the administrator who made the change
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Action
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What was done
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UPN
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The user principal name of the changed federated identity
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Result
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The result of the action
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Click on the button to show the change entry in full.
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OID
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Object identification of the Entra ID user
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Display name
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Display name of the Entra ID user
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Old Value
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Value before the change
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Logs | Change log
Changes that are made to the configuration of users or trunks, or to the feature profiles or the conference rooms, are logged and saved. This means that it is always possible to track which administrator made which changes.
When saving and processing personal data, observe the appropriate applicable legal data protection regulations.
In a Swyx for DataCenter and SwyxON installation, these changes are relevant for customer invoicing.
The changes are stored in the database. In the Swyx Administration, the changes are grouped into periods in the "Change log" directory.
In Swyx for DataCenter and SwyxON, this period correspond to the reporting period.
At most, the last twelve months (Swyx for DataCenter and SwyxON: 12 billing periods) are displayed.
Who can view the change log?
The change log can only be viewed by administrators who have one of the following administrator profiles:
System AdministratorBackoffice AdministratorReseller AdministratorCustomer AdministratorTo display the change log directory, please use the extended view (View | Extended) in the Swyx Administration.
Format of the entries
The following details are recorded for each change
Date of changeUser who made the change (Windows user or Swyx user)A configuration object (trunk, user, user group) that is affected by the change.Changed parameter (feature profile, user, voice or fax channel, conference)Type of changeChange property (if applicable)Original value (if available)New value (if available)Overview | e-mail queue
Under Admin notes, you can read messages from other administrators (admin notes) and write your own notes.
Every administrator can edit and delete any messages. All changes are recorded in the change log.
A maximum of 100 notes can be saved in the list. Once this number has been reached, you must delete an existing note in order to create a new one.
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Label
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Explanation
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Create admin note
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Click on the button to create a new note. A note may contain a maximum of 1,000 characters.
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Last modified on
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Date and time of the last change
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Last modified on
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Administrator who last changed the note.
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Created on
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Time and date of Creation
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Created by
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Administrator who created the note.
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Note
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The first characters of the note text.
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Click on the button to delete the note.
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Click on the button to edit the note or to read the entire text of the note.
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Delete multiple admin notes
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You can select several notes that you want to delete.
Then click on the button to delete the selected notes.
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