9.3 Creating Users
 
In Swyx, users with the name "VG..." are automatically created for VisualGroups (VG_license_user, VG_login_user, VG_status_user). Corresponding users are also created in Swyx for each VisualGroups queue. Do not edit or remove these users! Exception: You can edit the phone number of VG_login_user.
 
To create a User
1 In the menu, select User.
*A list appears with all Users.
2 Click on Create a User.
*The Create a User configuration wizard appears.
3 Define the general settings.
Label
Explanation
Display name
Enter a name for the User that is displayed in Swyx Control Center.
The display name should correspond to the User’s first and last name.
Example:
John Jones
E-mail address
Enter a unique email address for the Swyx integration in Microsoft Office (SwyxIt! function "Office Communication AddIn"). The e-mail address that is set up on the company's e-mail server as the user's primary e-mail address must be entered.
This email address is also used by default for voice message delivery. The voice box address can be configured by the user or under Call forwarding | Voice Box, see section 9.11 Setting the telephony settings.
Additionally, you can send the User via this address welcome emails with his registration data and configurations.
Federated identity:
If you use federated services, this e-mail address must correspond to the UPN of the account at the identity provider.
If necessary, click on the button to select an Entra ID federated identity to be assigned to this user, see 4.20 Federated services via identity providers.
Description
Enter a description, if applicable.
Administration profile
Select an Administration Profile for the User (Standard: No Administrator), see also section 9.1 Administration profiles.
Feature Profile
Select a Feature Profile for the User. The feature profile determines which Swyx features a User can use. The "Default" profile is pre-configured and contains all licensed options.
Activated
Activate this checkbox if you would like to activate the user account directly after creation.
Deactivated Users cannot log into SwyxServer.
Deactivate the checkbox to temporarily deactivate a User account.
 
When making later changes to settings, click Save to save the settings.
 
4 Click on Next.
5 Define the numbers.
 
In the DACH countries (Germany, Austria, Switzerland), the numbers 110 and 112 are reserved for emergency calls.
As of Swyx version 14.00, the numbers 110 and 112 cannot be assigned to internal users.
If an emergency number has already been assigned to one or more users, make sure that there are no assignments for these numbers in your configuration.
 
Label
Explanation
Internal number
Enter the number under which the User is available site internally.
May be preset by default: Next free number
Example: 101
Public number
Enter the number under which the Users is available publicly.
Allowed format: canonical (+<country code><area code><number>)
Example: +49 231 1234100
Show in Phonebook
Activate the checkbox if you want the numbers to appear in the Global Phonebook.
Location
Select the Location for the User.
Calling Rights
Select the Calling Right for the User:
Deny all calls
The User may not make any calls. This Calling Right is useful or Users who will only receive calls, e.g. Script Users.
Internal destinations
Only calls to internal Swyx participants may be started.
Local destinations
Only calls within the area code may be started.
National destinations
Only calls within the country code may be started.
European destinations
Only calls within Europe can be started, i.e. the country code may only start with a 3 or a 4.
No call restrictions
There are no call restrictions.
 
When making later changes to settings, click Save to save the settings.
 
6 Click on Next.
Label
Explanation
User account for Call Routing
Activate the checkbox if the user should only be used for call forwarding.
In this case, the User cannot log in with a device.
7 Click on Next.
8 Define the authentication settings for logging into SwyxServer.
 
Federated authentication can only be used by users with the "Premium" or "Professional" feature profile.
If federated authentication is enabled for the server, it is not possible to log in with a Windows user account: Users without a license can only log in with a user name and password.
 
Label
Explanation
Enable federated authentication
Select the check box if the user should be allowed to use federated authentication when logging in to Swyx.
An identity provider configuration must be configured and activated for, see 4.20 Federated services via identity providers
Windows account (not for SwyxON)
Select the check box if the user should be allowed to log in with his Windows (domain) user account, see Authentication with Windows user account
Assigned Windows user accounts (not for SwyxON)
If the User has Windows user accounts, you can find and add them. You can assign several accounts to the User.
It is necessary that the computer of the SwyxIt! user or the Swyx Control Center installation is a member of the same domain as Swyx.
Windows user accounts cannot be used to log on to Swyx Control Center.
Swyx Login data
Check the box if you want the user to log in with Swyx user name and password, see Authentication with user name and password
Continue without password
Select the check box if you want the user to set their initial password independently using the link in the welcome email or password reset email, see Reset user passwords (password reset service).
You can send an email to make the user to reset his password, see 9.5 Edit authentication settings
User name
The User name is configured automatically from the data you have entered. You can edit the Username.
TenantDomain
The UPN suffix is part of the Username and is automatically generated from your entered data, see also 4.7 Defining the log in settings.
Password
Enter a password for the User.
Repeat password
Enter the password again to confirm your entry.
 
If you have set a password when creating the user, the welcome email for the user will not contain a password.
You must communicate the password to the user by other means.
 
 
When making later changes to settings, click Save to save the settings.
 
9 Click on Next.
10 Define the SIP settings.
Label
Explanation
Logon via SIP device
Activate the checkbox to permit the use of third party SIP devices for the User.
SIP User ID
Enter an ID to log into SwyxServer with SIP devices.
SIP Authentication method
Select how the User can log into SwyxServer with SIP devices:
<SwyxServer default>
The server default defines if the User must enter his or her login data for using a SIP device, see also 4.6 Configuring the provisioning of devices.
No authentication
The User must never enter his login data for using a SIP device.
Always authenticate
The User must always enter his login data for using a SIP device.
User Name Authentication
Username to log into SwyxServer with SIP devices
The SIP User name need not be identical with the Swyx User name.
SIP password
Enter a password to log into SwyxServer with SIP devices.
The SIP password need not be identical with the Swyx password.
Repeat the SIP password
Enter the password again to confirm your entry.
Use SIP devices as system phone
Check the box to allow SwyxCTI+ with a third party phone.
 
When making later changes to settings, click Save to save the settings.
 
11 Click on Next.
12 Define the Desk Phone settings.
 
If a user wants to make further settings locally on the phone, he needs a minimum 6-digit "user PIN". If the assigned PIN is less than 6 characters, it must be entered twice, e.g. 1234 --> 12341234. This does not apply to the login on the device. It is therefore recommended to assign a PIN with at least 6 digits.
 
Label
Explanation
Logon via SwyxPhone (deactivated)
If you have not created a PIN, the logon via SwyxPhone is disabled.
User-PIN on Desk Phone
Enter a PIN or have a PIN created with which the User can log into SwyxPhone and/or Swyx certified phones.
Logon via certified SIP phone
Activate the checkbox to permit the use of certified SIP devices for the User.
MAC-adress
Enter the MAC address of the certified Desk Phone
e.g. a1:c2:e3:f4:11:12
13 Click on Next.
Label
Explanation
Send welcome email
Check the box or click the button to send the user a welcome email with their configuration information.
If configured, this email can also contain the SCC URL where the user can reset their password, see, 4.7 Defining the log in settings.
14 Click on Create.
*The User appears in the list with all Users.