Activating conversation recordings

9.18.3 Activating conversation recordings

You can specify whether a user is allowed to record conversations or whether all conversations of a user are recorded. The recording files are saved in .opus or .wav format.

If you have permitted "Change User Profile" for a User, the User can change the settings you have defined here via SwyxIt!, see also 9.9 Defining rights.

To activate recordings

1 In the menu, select User.

For administrators, a list appears with all Users.

2 As administrator, click on

in the line of the appropriate user.

3 Click on the sub-menu item Client Settings that additionally appears.

4 Click on Conversation Recordings.

Label	Explanation
Activate Conversation Recording	Select the checkbox to allow the User to record conversations himself.
Record all conversations	Activate the checkbox if you want all of the User’s conversations to be recorded.
Use server settings	Activate the check box if you want to save recording files to the server-side specified storage location, see also 13.2 Trunk Recording.
Storage location for recordings	Enter the storage location for conversation recordings, if applicable.