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The “MS Teams User Status” feature is not installed by default during the first installation or update.
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If the service has not yet been installed, run the SwyxServer installation file again: In the first step, select the Modify option and in the next step, activate the MS Teams User Status function under Telephony. Then run the configuration wizard again.
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Note that this is only valid if you have installed a SwyxWare version 12.xx.
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If your SwyxWare system is installed in a SwyxON environment, an additional step has to be done via SwyxON Administration: Install the MS Teams Sync service as a Solution AddOn on your UC Tenant, see https://help.swyx.com/swyxon/1.00/Partner/Swyx/en-US/index.html#context/help/solution_addOn_$
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The service runs under the account of a Microsoft Teams User. We recommend that you create a special user for this purpose.
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