Configuration
The necessary configurations can be differentiated in the necessary configuration steps within the telecommunication system, which is superior to the SwyxWare, and in the configuration of the SwyxWare.
This is how you configure your telecommunication system for a Voicemail server
1. Assign a second number to each subscriber.
2. Be careful that Call Forwarding No Reply is entered on the subscriber's second number on the subscriber's terminal.
3. The second set of numbers has to be entered into the administration routing table of the telecommunication system, so it can be signaled to at the internal S0SwyxWare or S2m.
You may have to ask the manufacturer of your old telecommunication system about this.
This is how you configure SwyxWare for a Voicemail server
1. Configure SwyxServer and SwyxGate for operation as a sub-telecommunication system.
| First create a dummy user, whose properties you can copy. |
Select "Voice" as user type and enter the assigned extension or MSN.
When selecting the terminals, it is sufficient if you only select SwyxPhone.
The email address of the subscriber is necessary for the Voicemail function.
Configuration of the standard Voicemail:
Select a standard announcement here to be played for the caller. If the subscriber would later like to have a personal announcement played, he can record it on his telephone. Activate all checkboxes and enter the email address to which the Voicemail should be sent if you have not already done so.
Configuration of the standard remote inquiry:
Enter the necessary parameters here, which are required for the IMAP4 access to the mail server. In the case of an exchange server, the Windows user account and the corresponding password in required here.
Weitere Informationen entnehmen Sie der SwyxIt!-Dokumentation.
Configuration of the Call Routing Manager:
Deactivate all Call Forwardings. The call will be directly routed to the standard Voicemail.
In case there are not enough available numbers in order to be able to provide all subscribers with their own number, follow these steps:
Check whether the telecommunication system on the internal BRI transmits your own number (CLIP).
Check whether this is also the case of a call forwarding, that is whether the number of the original caller or the number of the forwarding subscriber is transmitted.
In the latter case, configure SwyxWare as described above.
This is how you configure SwyxWare if there are too few numbers available
1. Give the SwyxWare users the same numbers as their counterparts on the telecommunication system.
2. Create another SwyxWare user to whom all subscribers in the telecommunication system forward their calls.
3. Create a rule, with the following content, for this subscriber using the Call Routing Manager:
The rule must be valid in every situation.
The only action this rule contains is "Connect to", the parameter is the transmitted number, which you enter in the form of a variable (%n).
In doing so, make certain that the presentation of the number transmitted by the telecommunication system matches the number of the SwyxWare user. Calls from the telecommunication system to this subscriber will now be directly connected to corresponding assigned SwyxWare user based on the transmitted, internal number. There they will be greeted by the user's Voicemail.
| Within the Remote Inquiry menu, the subscriber can change his Call Forwarding Unconditional to his Voicemail or to any other line. Please consider that you need two Gateway channels for a Call Forwarding (one call into SwyxWare and one out of SwyxWare). The capacity of your internal BRI or PRI could be quickly exhausted. If you want to prevent this, give the SwyxWare users rights for internal calls only. |
