The Basics

SwyxWare exists in a range of variants: SwyxWare for companies, and SwyxWare for Data Center for service providers. For further information please contact SwyxWales or refer to the website under


	In the absence of any other explicit indication, the subsequent descriptions of this manual are always initially based on the more powerful variant "SwyxWare". Restrictions and special features of SwyxWare for Data Center are then mentioned individually.

SwyxWare for Data Center is a client-capable software package of the telephony application SwyxWare. You will find details of the installation, configuration and operation of SwyxWare in this documentation.

SwyxWare for Data Center is based on the proven SwyxWare software and enables service providers to offer their customers optimally scaled telephony services. The telephony server remains with the provider, who installs it and configures it according to the customer's wishes. The customer installs only the telephony clients, either as on the employees' PCs or as stand-alone IP telephones, e.g. from the SwyxPhone family. These telephony clients then connect via IP to the telephony server managed at the provider. If the customer wishes, his system administrator can also be allowed to maintain his own telephony server. SwyxWare offers the option of administration at various levels (see chapter Administration profiles). Each individual telephony server can be assigned to a single customer. All servers are screened from one another, so that a customer administrator can only configure his own server.

The telephony services are invoiced using a reporting system, which takes into account the functional range permitted for the individual users of SwyxWare. Each user's scope for use is defined by the provider or by the reseller, with the help of so-called features profiles (see chapter Feature Profile).