Remote Inquiry
The Option Pack SwyxVoicemail must be installed in order to use remote inquiry.
Remote Inquiry allows the user to listen to his voice mails and to change Call Forwarding Unconditional from any telephone line. When the user is called at his own SwyxWare number, he identifies himself to SwyxWare with his remote inquiry PIN and only then can he listen to, repeat, or delete the new voice mails and afterwards all existing voice mails.
When configuring Voicemail, you must indicate that pressing the * button should be linked to Remote Inquiry. After entry and verification of the PIN, the caller has several options to choose from. These can be selected from the menus.
The IMAP4 protocol is used for checking the appropriate email folder. This must be supported by the queried mail server.
To change the Call Forwarding, follow the instructions in the Remote Inquiry menu. SwyxIt! Users can configure the remote inquiry within the Call Forwarding themselves. The administrator must set up this remote inquiry functionality for the SwyxPhone users. For further information please refer to the SwyxIt! or the SwyxPhone documentation.
This is how you set up Remote Inquiry for a user
1. Open the user properties and select the "Call Forwardings" dialog.
2. Define the Standard Voicemail, and in doing so activate the option "Start Remote Inquiry using the * key".
The announcement of the standard Voicemail provides the option of going to the Remote Inquiry menu using the * key.
3. Then define the parameters for Remote Inquiry.
4. Make certain that it is possible to reach the Remote Inquiry menu with a phone call.