Swyx develops and markets powerful solutions for company telephony. Calls are no longer transmitted over specialized telephone lines as in classic telephony, but instead, like other company data, over the private and public IP connections, i.e. in the in-house network (LAN), over leased IP connections or over the public Internet.

In contrast to the old telephone exchanges, the "SwyxWare" telephone system is practically a pure software solution, using the existing standard computer platform: telephony thus becomes a network application like your e-mail system, your ERP system for company data management, or your CRM system for management of your customer and prospects database.

Swyx is a software, which uses a Microsoft Windows Server operating system to turn your computer into a powerful and user friendly telephony system.

(A list of supported operating systems can be found in the knowledgebase article: Supported Operating Systems (Overview) (kb4094))

This telephone system can grow almost seamlessly from a few telephone subscribers to company sizes of around 1000 subscribers, simply by adding licenses and without cost-intensive hardware replacement.

SwyxWare here offers a previously unknown flexibility and capability for its telephone users, who can choose freely between a wide variety of telephone terminals: as in classic systems, a family of elegant system telephones ("SwyxPhones") and various equipment features are available, but it is additionally possible to connect other manufacturers' IP telephones which conform to the standard, if the efficiency of the terminal devices is not the most important criterion for the selection.

However, a completely new dimension opens up with the computer-based "SwyxIt!" telephony software, which converts any Windows computer into a telephone of unprecedented capability, user-friendliness and flexibility. For each user a handset or a headset is selected, typically connected to the computer via the USB port, and the user then has the most powerful telephone solution integrated directly into his workstation.

With the option pack "SwyxCTI", you can also couple the classic desktop telephone environment directly to computer telephony services.

A central component of SwyxWare is "SwyxServer", which manages all system subscribers, terminals and functions. Swyxusers" are the registered subscribers of a SwyxWare system.

SwyxServer is supplemented by a range of optional packs ("OptionPacks"), which make certain optional functions available to selected or all SwyxWare users. "Swyx Voice Channels" denotes the number of parallel communication paths to the "outside world", with SwyxPhone -as mentioned- the powerful system telephones and with SwyxIt! the telephony computer client. Further important components and concepts (such as SwyxGate, SwyxLink or SIP Trunk) are introduced in this Administration Manual and explained in detail.

With a SwyxWare installation in your network, the fusion of computer and telephone is quick and easy: for the first time, users are provided with really intelligent and integrated telephone functions on their workstations. These cover everything from Caller ID and selection help at the click of the mouse, to sophisticated support for Microsoft Office products and even Unified Messaging.

Telephony with SwyxWare can be arranged entirely according to the user's personal taste and the desired workstation support - especially elegantly with the computer telephony client SwyxIt!. The requirements of a user who only uses the telephone occasionally are very different from those of someone who needs to phone a lot. Users in a Logistics department need a different kind of computer/telephone support than communication-oriented Sales staff. The future-proof Swyx telephone solutions take these different kinds of requirements and needs into account. Thus - in addition to being able to choose from the numerous user interfaces which are supplied - the user can decide how his telephone is presented, including how many and which buttons it should have, what information is displayed, which ring tones or melodies are used and when or which announcements should be played under which circumstances, to which of his callers.

You will find an overview of the many functions supported when using SwyxIt! as terminal equipment for your SwyxServer in the SwyxIt! documentation.

The SwyxWare telephone application is a pure software solution. It is thus easy to install, easy to administer and easy to extend. This saves money and it is very simple. Furthermore, the use of VoiceoverIPtechnology also means considerable cost savings: moving, deleting or adding subscribers has now become a matter of one or two mouse clicks, and is all done without specialist maintenance staff.

The actual communication costs can also be brought right down with SwyxWare.: If (as an alternative or supplement to the classic ISDN telephone connection) you route your calls over the SIP trunk of a VoIP service provider to external subscribers in other networks or on the Internet, the call charges are usually significantly lower, or even replaced by a flat-rate tariff.

You'll find further details and advice on the efficient use of SwyxWare, interesting use cases and tips and tricks for the operation of more complexSwyxWare installations, not only in this manual but also on theSwyx Internet pages at:

In some paragraphs, installation details and specific features of a SwyxWare for DataCenter are described. SwyxWare for DataCenter is the perfect software for providers, who want to offer their customers a telephony solution with a comprehensive range of functional features. For further information please contact Swyx Sales or refer to the website under