New Functions
Introduction
Conventions for the Descriptions
Online Help
What is meant by…
Subscriber
Group
Call Signaling
Status Signaling
Number (phone number)
Call permissions
Line
Trunk and Trunk Groups
Users
Active Connection
Connection on Hold
Call waiting
Conference
Call Swap
Acoustic Signals
Skin
Call Routing
Voicemail
Remote Inquiry
CTI
Callback request
Wrap Up Time
Intercom Connection
How does SwyxIt! work?
SwyxWare - Interaction of the components
Scalable functional range with additional modules (Option packs)
Logon and Logoff
Log on to SwyxServer using your Windows user data
SwyxServer log in with user name / password
Changing your password
Forcing password changes
Complex passwords
Limited number of log-in attempts
Switch user
Show Message Log
User Rights
Start from the command line
Layout of the SwyxIt! Interface
SwyxIt! interface elements
Menu bar
Tab bar
Tray
Extended Status Information (Rich Presence) - Overview
Audio area
Input field with search function
Lines
Line areas
Option area
Tabs with speed dial buttons
Contact Card
Toolbar
SwyxIt! Menus
General Context Menu
The File Menu
The Edit Menu
The Lines Menu
The Functions Menu
Menu lists
The Settings Menu
The Help Menu
Telephoning with SwyxIt! - First Steps
Starting SwyxIt!
How do I call a subscriber?
How do I answer a call?
How do I end a call?
How do I start an inquiry call?
How do I switch between several subscribers?
How do I connect two subscribers to one another?
How do I transfer a call without Inquiry?
How do I directly forward a call?
How do I make use of Extended Status Information (Rich Presence)?
Lines
Telephony Functions
Calling
Accepting or rejecting a call
Hold
Switch between Lines
Call Transfer
The Context Menu for the “Call Transfer” Button
Connect without Inquiry (Blind Call Transfer)
Disabling Lines (Wrap-up Time)
Use of a specific line (Signaling of the respective number)
Selection of a specific line for one call
Defining a Default Line for Outgoing Calls
Behavior of the standard line in conjunction with other functions
Functions of the Line Button
Line State
Context Menu for the Line button
Configuring a Line Button
The Phonebook
Using the Phonebook
Importing/Exporting Phonebook Entries
Special features when changing the Global Phonebook
Global abbreviated dialing
Forwarding
Call Forwarding Unconditional
Forwarding Buttons
The Context Menu for the “Forwarding” Button
Standard forwarding and temporary forwarding
Change Call Forwarding Unconditional from a different device
Call Forwarding No Reply
Call Forwarding Busy
Mobile Extensions
Parallel Call Signaling
SwyxIt! Mobile and MobileExtensionManager
Voicemail and Remote Inquiry
Recording, Listening to and Editing Voice mails
Listening to voice mails
Voicemail Options in your E-mail Program
The Context Menu for the “Voicemail” Button
Configuring the Voicemail button
Edit Recorded Message
The Recording Wizard
Configuration of the Standard Voicemail
Remote Inquiry
Change Forwarding Unconditional by Remote Inquiry
SwyxIt! Functions in Detail
Overview of the Functions of SwyxIt!
Speaker and Microphone
Adjust Volume
Mute Microphone
Audio Modes
Make Calls in Different Audio Modes
Disable Secondary Call
Hiding your number
Search function in input field
Call journal
Information on the calls
Status of the Calls
Functions in the Call journal
All Calls
Call list
Redial list
Missed calls
My Callback Requests
Recorded Calls
Configure call journal
Redial
Context Menu for the Redial Button
Automatic Redial
Configure Redial
Speed Dial and Status Signaling
The context menu for Speed Dial buttons
Configuring Speed Dials
Status Signaling
Moving/Copying Speed Dials
Using DTMF Signals as Post Dialable Digits
Shortcuts - Call Application or Internet address with SwyxIt!
The context menu for the Shortcut
Importing and Exporting Speed Dials and Shortcuts
Call Signaling and Pickup
Configuration of Call Signaling
Collaboration by mouse click
Particularities in case of Collaboration with TeamViewer
Definition of a default tool for Collaboration
Collaboration with SwyxIt! Meeting
Conversation recording
Recording Conversations
The context menu for the “Conversation Recording” Button
Listening to and Editing Recorded Conversations
Playing and Exporting Recorded Conversations
Playing a recording in a conversation
Configuring Conversation Recording
Project Codes
Callback request
Callback on busy
Callback for a Call that is not Picked up
“My Callback Requests” List
Call History
Intercom Connection
Dial from Any Application
Conference
Starting a Conference
Inquiry Calls and Add
Leaving or Ending a Conference
Conference Rooms
Silent conference participation
Call Intrusion
Multiple Call Intrusions
Configuration of a Speed Dial for the Call Intrusion
Video
Video function
Start Video Call
Put video call on hold
SwyxIt! Messenger
Sending instant messages
Options in the SwyxIt! Messenger
SwyxIt! Configuration
User Profile
General
Lists
Conversation recording
Speed Dials
Shortcuts
Lines
Skin
Ringing
Number Dependent Ringing Sounds
Secondary Call Signaling Only Visually
Silent “Ringing”
Keyboard
SwyxPhone
Encryption of call data with SRTP
Devices
Encryption
SwyxIt! - Local Settings
SwyxIt!-Status signaling of Microsoft Office contacts
Installing the Office Communication Add-In
Office Communication Add-In features
Swyx Connector for Skype for Business
Feature overview
User interface
Installing
Logging on
Changing your password
Starting and ending calls
Answering calls
Changing audio settings
Managing calls
Starting and ending/leaving conference calls
Displaying the recents list
Listening to voice mails
Enabling/ disabling call forwarding
Extended Call Routing via Call Routing Manager and Graphical Script Editor
Hiding your number
Controlling devices with SwyxCTI and SwyxCTI+
Dialing from other applications
Switching to SwyxIt!
Uninstalling
Microsoft Outlook – Telephoning with SwyxIt!
Telephone Number Formats in Outlook
SwyxIt! and Microsoft Outlook
Configuration
Calling subscribers directly from Outlook Contacts
End Telephone Call
Call from an e-mail
Call from a Calendar entry
Using Outlook Contacts for Incoming Calls
Displaying and creating Outlook Contacts during a call
Displaying and creating Outlook Contacts from lists
Creating and displaying Outlook journal entries
Creating a journal entry during a call
Outlook Calendar on Speed Dial
Create a meeting request from a Speed Dial
Create a task request from a Speed Dial
Resolution of the Outlook contact on the Speed Dial
Swyx Voicemail Player
Selecting a number from Outlook Contacts
Lotus Notes - Telephoning with SwyxIt!
Swyx Option Pack for Lotus Notes Installation
Configuration
Number formats
Dialing from Lotus Notes
Name resolution for incoming calls
Displaying a Lotus Notes contact for an incoming call
Displaying and creating Lotus Notes Contacts during a call
Displaying and creating Lotus Notes Contacts from lists
Speed dial buttons
Calendar on the Speed Dial
Create a meeting request from a Speed Dial
Create a task request from a Speed Dial
Resolution of the Lotus Notes contact on the Speed Dial
Swyx Option Pack for Lotus Notes - Uninstalling
SwyxIt! with SwyxPLUS
Requirements for the use of SwyxPLUS
Installation and Setup
Installation of DATEV pro
Installing SwyxIt! with SwyxPLUS
Specify LDAP server parameters
How do I use SwyxPLUS VisualContacts
Layout of the user interface
Search for contacts
Display of the contacts in parallel to the call
Multiple calls
How do I use SwyxPLUS for DATEV pro
Call contacts from DATEV pro
Forward data to the DATEV telephony
Phone Control via PC with SwyxCTI and SwyxCTI+
CTI SwyxIt! controls a SwyxPhone
CTI SwyxIt! On the terminal server controls a local SwyxIt!
Option "SwyxCTI+"
CTI SwyxIt! controls a telephony device
CTI SwyxIt! controls an external phone via its number
Configuration of ring tones in CTI SwyxIt!
End CTI mode
Changing the CTI mode after Shut down and Restart of SwyxIt!
The Use of Skins
Load Skin
Edit Skin
New (Menu Command)
Highlighting One or More Objects
Copy (Menu Command)
Copy Several Elements
Insert (Menu Command)
Remove (Menu Command)
Copy Style (Menu Command)
Paste Style (Menu Command)
Object to Foreground (Menu Command)
Object one Position up (Menu Command)
Object to Background (Menu Command)
Bring object one Position down (Menu Command)
Reset all Strings (Menu Command)
Load Skin... (Menu Command)
Edit Skin (Menu Command)
Save Skin... (Menu Command)
Help Topics (Menu Command)
Info about SwyxIt!... (Menu Command)
Exit (Menu Command)
Editing the Background Images
Copy between Skins
Moving an Object
Editing Buttons (Action Areas)
The “General” Tab
The “States” Tab
The “Text Style” Tab
The “User Bitmap” Tab
The "Context menu" Tab
The “Tabs” tab
Add Button
Remove Button
Edit information areas (display elements)
The “General” Tab
The “Information Display” Tab
The “Tabs” tab
Add Display Element
Removing a Display Element
Edit slider
Configuring the Slider
The “General” Tab
The “States” Tab
The “Text Style” Tab
The "Slider" Tab
The “Tabs” tab
Add slider element
Remove Slider Element
Tabs (page elements)
Change the Tab Label
SwyxIt! Web Extension
Create SwyxIt! Web Extension
Configuring SwyxIt! Web Extension
The “General” Tab
The Tab "SwyxIt! Web Extension"
The “Tabs” tab
Events
Application examples for Variables
Save Skin
Installing and Uninstalling SwyxIt!
Requirements
Preparation for Installation
Install SwyxIt! Handset
Install SwyxIt! Headset
Operating the SwyxIt! Handset / SwyxIt! Headset without Additional Speakers
SwyxIt!-Installation of the Software
Installation
Custom Setup Installation
Installation from the Command Line
Updating
Uninstalling
Special Features when using Windows 7 and Windows Server 2008 R2
Installing SwyxIt! outside the company network
Trace files for troubleshooting
Telephoning from Third Party Applications
Installation of the TAPI2.x
Configuring Third Party Applications for SwyxIt! Based on the Example of Microsoft Phone Dialer 1.0
Taskbar and Windows tray
Taskbar icons
Status signaling in the preview window
Jump list
Call information in the SwyxIt! jump list
Make calls from the jump list
Pinning/ unpinning entries to/ from the jump list
Remove entries from the jump list
Define number of entries
Windows tray icons:
Overview: Drag & Drop
SwyxIt! Handset P280
System requirements
Standard behavior of SwyxIt! Handset P280
SwyxIt! Handset P280 Functions in Detail
Signaling via the LED at the Top
"Speaker" Button
"Headset" Button
Configuration of a headset, which is not connected via SwyxIt! Handset P280
"Plus/Minus" Button
"Mute" Button
Assigning an Audio Mode to the SwyxIt! Handset P280
Devices
Overview of available devices
Handsets
Desktop phones
Wireless DECT phones
SwyxDECT 500
SwyxDECT 800
SwyxDECT 700
Configuration of the Terminal Devices in SwyxIt!
Configuration of the Output
Configuration of SwyxPhone Lxxx
Configuration of Call Signaling
Use of a Headset with a SwyxPhone Lxxx
Terminal Devices from Third Party Manufacturers
Automatic device detection
SIP Devices
Operate SwyxIt! in a Terminal Server Environment
CTI SwyxIt! on a Terminal Server
TAPI for Windows Terminal Services
Configure a User
Technical Terms
Function codes
SwyxIt!User Documentation
Function codes
32892
35231
57657
32790
32789
531
537
32899
32902
32888
20055
32946
32932
32961
32960
32948
32945
32944
32933
32931
20056
20057
20059
20060
20061
ID_HELP_NAME_BUSY
35209
641
643
35226
35222
35210
616
35211
35230
36501
32823
32824
32916
36001
36002
36003
122
35223
331
32846
330
32845
35215
35225
32799
123
118
32829
32797
35229
32798
35216
32925
32832
32842
600
599
602
603
613
601
117
557
35238
35237
32813
35239
35219
35220
32963
32964
32965
32962
35204
35218
32924
35113
35248
35206
677
518
112
35249
126
115
35227
32926
127
128
35228
129
32817
36402
36401
561
32816
35232
35233
37003
37006
32802
37001
37005
37004
37002
35244
116
32804
36301
32807
32806
35203
35234
35217
564
631
632
633
634
635
32827
32828
32826
35212
61242
61243
61244
32822
36601
35245
32793
636
120
57654
57655
111
108
119
110
544
534
554
593
724
674
614
595
596
594
655
657
659
661
663
617
618
598
597
124
668
1477
41000
32794
121
132
590
649
615
727
1631
675
2000
2006
2001
2003
2002
35241
35240
130
32922
32921
32920
35305
1596
35224
32783
32914
102
32780
32784
114
32785
32787
32786
32788
32796
109
104
106
125
107
620
105
666
32923
672
688
650
32782
670