IBM Notes integration „ÄČ Debugging and Troubleshooting
 
Debugging and Troubleshooting
This section describes possible problems and error sources, and how to resolve them.
No access to the Voicemail
* The IMAP service must be enabled.
* Verify if there are any IMAP service entries in the IBM Notes log.
* The IMAP user name must not contain any umlauts.
* Is the Internet password correct? Please enter the password again. The dialog box in the IBM Notes administration is misleading. When you enter a password such as "test", it will be replaced by an encoded string, such as "(AREGZ478EF5WER436G589SDTG)".
* IMAP access has to be configured for the IBM Notes user.
* If the mailbox has not been configured as an IMAP mailbox, it must be converted to IMAP.
Voice mails cannot be received and are not displayed in IBM Notes
* The SMTP listener task must be enabled (Default: disabled).
Voice mails can be received and are displayed in IBM Notes. However, it cannot be retrieved by remote inquiry
* Enable the full text indexing for the respective mailbox database.
* Alternatively, try another IMAP4 mail client software (e.g. Pegasus Mail, www.pmail.com).
* It may also be helpful to enable tracing for IMAP4 components on SwyxServer.
[HKEY_LOCAL_MACHINE\SOFTWARE\Swyx\IpPbxIMAP4\CurrentVersion\Tracing]
"IpPbxIMAP4"=dword:00000008
"Options"=dword:000000d2
"LogFile"="c:\\IMAP4.log"
The trace contains IMAP requests and answers in plain text. Please note any error messages of the Domino server.